Sales and Customer Service Representative
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Job Description
Remote Sales & Customer Service Representative supporting U.S. franchise operations. Converting leads, managing customer inquiries, and maintaining strong client relationships in a fast-paced environment.
Responsibilities:
- Respond promptly to inbound calls and web inquiries
- Qualify potential customers and clearly explain available services
- Convert inquiries into scheduled estimates or service appointments
- Perform outbound calls to new leads and unsold estimates
- Re-engage past customers for seasonal services
- Follow structured scripts and sales workflows
- Promote recurring service programs and maintenance plans
- Track renewal opportunities and follow up with customers
- Support upselling initiatives to increase revenue per customer
- Maintain organized client records in the CRM system
- Update lead statuses and pipeline stages consistently
- Track sales activity and pipeline movement
- Address customer questions and concerns professionally
- Coordinate service follow-ups with customers
- Maintain a high standard of customer experience
Requirements:
- Minimum 2 years of experience in sales, inside sales, or customer service roles handling customer inquiries and sales opportunities.
- At least 2 years of experience handling both inbound customer calls and outbound follow-up calls in a professional environment.
- Experience converting customer inquiries or leads into appointments, bookings, or sales while confidently handling objections.
- Minimum 2 years of experience using a CRM system to track leads, update pipeline stages, and manage customer interactions.
- Experience recommending additional services, upselling products, or promoting recurring service programs or memberships.
Benefits:
- Remote / Work SetupFully remote position working with a U.S.-based franchise operation.** Candidates must be available during **U.S. business hours** and maintain a professional remote work environment.
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