Sales Development Representative
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Job Description
Sales Development Representative for Helpware, offering exceptional customer service and sales support. Engaging leads through inquiries, cold calls, and maintaining relationships to drive sales growth.
Responsibilities:
- Responding to qualifying incoming web and phone inquiries regarding the Client and how it can help them execute their needs.
- Crafting a phenomenal first impression to Client's prospects and customers by providing them with a best-in-class experience and pleasant encounter with customer service.
- Interaction with the Client's experienced Account Executives to help fill their pipeline and develop sales and build relationships through communication.
- Maintaining active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in Client.
- Cold call target prospects to demonstrate product features and benefits.
- Conducting “pre-call” investigative work to increase the ability to understand the customer’s current state, competition, etc.
- Achieving quotas for sourced qualified opportunities and closed business.
- Opportunity to continuously source new business prospects through outbound activities and occasionally prospect on events.
- Collection of market intelligence and competitive information.
- Review and refine AI-generated responses, editing as needed and providing structured feedback to support continuous model training and improve answer quality.
Requirements:
- C1 Language Level
- At least 6 months of experience
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