Sales Manager – Total Account Management
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Job Description
Sales Manager leading strategic account management and customer engagement in Sydney for global science leader Agilent Technologies. Driving growth through strong relationship building and team leadership.
Responsibilities:
- Serve as the primary sales leader for major Sydney-based strategic accounts
- Lead executive-level engagement with key decision-makers
- Conduct regular business reviews, strategic planning sessions, and escalation management
- Drive growth across strategic accounts by identifying expansion opportunities
- Improve customer experience by ensuring rapid, localized responsiveness
- Provide daily on-the-ground leadership to the Sydney sales team
- Deliver structured coaching, mentoring, and field engagement to support newer account managers
- Manage performance expectations and oversee part-time employees
- Build a cohesive, high-performing culture focused on accountability
- Lead the strategic development of the Sydney market
- Collaborate with other business units to support multi-division initiatives
- Monitor competitive activity and execute strategies to protect and grow market share
- Strengthen coordination with service, marketing, and technical teams based in Sydney
- Ensure high service performance and customer satisfaction through proactive engagement
- Lead escalations directly with customers and internal teams to ensure timely resolution
- Strengthen employee morale and retention by providing consistent leadership presence
- Represent the company as the senior commercial leader in Sydney
Requirements:
- Bachelor’s or master’s Degree or equivalent plus directly relevant experience
- 5-10 years' experience formally leading people, projects and/or programs for entry to this level
- Proven experience in strategic account leadership, preferably in a complex B2B environment
- Strong capability in team leadership, coaching, and organizational stabilization
- Ability to engage senior customer stakeholders with executive presence
- Deep commercial acumen and a track record of delivering growth
- Excellent problem-solving, operational discipline, and communication skills
- Willingness to be field-facing, agile, and customer-centric daily
Benefits:
- Remote work option
- Health benefits
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