Sales Operations Manager
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Job Description
Sales Operations Manager optimizing workflows and managing projects to support revenue growth at Docker. Collaborating with various teams to streamline processes and enhance performance.
Responsibilities:
- Work alongside the GTM Leadership teams to review existing workflows and recommend improvements
- Work with the Renewals Leadership to ensure good forecast hygiene and accuracy
- Manage and prioritize implementation of key projects including scoping of requirements, writing business requirement documents, collaborating with cross functional teams, and working alongside the business systems team to build, test and roll out new processes
- Manage and maintain the sales technology stack, ensuring data integrity and system efficiency, and owning vendor relationships
- Help manage GTM quota models for Renewals & Sales
- Assist in optimizing the renewals and sales processes and ensure a smooth deal flow from lead generation through to deal closure and repeat renewal
- Identify and implement continuous process improvements to enhance productivity and performance
- Serve as the internal expert for the tech stack, processes and projects for the Renewals team
- Track leading indicators of retention, churn, contraction and renewals management, and provide insights and recommendations based on this data to the leadership team
- Assist in fiscal year planning cycle
- Cultivate strong relationships with key stakeholders across various GTM departments
- Contribute to efforts around data quality, integrity, standardization, and controls that ensure accurate reporting and forecasting
Requirements:
- 4+ years of experience in Sales Operations
- 2+ years of experience in Renewal Operations
- Experience working for a high growth software/SaaS company
- Prior experience in managing post-sales workflows, renewals forecasting, and translating data into actionable insights
- Knowledgeable in managing projects including writing project plans, business requirement documents and business summaries
- Track record of defining operational processes and collaborating with technology teams for successful implementation of projects
- Technically savvy with Google Suite, Salesforce, ZoomInfo, Outreach and LinkedIn Sales Nav
- Ability to think strategically and translate business needs into actionable plans within a fast paced environment
- Comfortable and familiar with cross-functional collaboration
- Able to work autonomously, with a constant focus on building for the future
- Energy, enthusiasm, and love of building
- Strong analytical skills with experience in data analysis and reporting tools
- Comfortable with new technologies and ability to communicate with those who are tech-savvy
Benefits:
- Freedom & flexibility; fit your work around your life
- Designated quarterly Whaleness Days plus end of year Whaleness break
- Home office setup; we want you comfortable while you work
- 16 weeks of paid Parental leave
- Technology stipend equivalent to $100 net/month
- PTO plan that encourages you to take time to do the things you enjoy
- Training stipend for conferences, courses and classes
- Equity; we are a growing start-up and want all employees to have a share in the success of the company
- Docker Swag
- Medical benefits, retirement and holidays vary by country
- Remote-first culture, with offices in Seattle and Paris
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