Sales Operations Specialist
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Job Description
Sales Operations Specialist at Tenchi ensuring reliable CRM data and evolving sales processes for a growing Sales team. Driving performance through insights and collaboration with various departments.
Responsibilities:
- Own and evolve Sales Operations processes, with a strong focus on pipeline management, forecasting, and performance tracking.
- Manage and administer the CRM (HubSpot), ensuring data quality, correct pipeline stage usage, and adherence to defined sales processes.
- Define, implement, and monitor sales KPIs and indicators, translating them into dashboards and reports within the CRM.
- Ensure all pipeline stages meet required criteria and data standards.
- Analyze key metrics such as:**- Sales cycle length (time to close deals);**- Average deal size (ticket);**- Pipeline health and conversion rates.
- Support sales planning and forecasting, providing insights to leadership based on data;
- Collaborate closely with Marketing, Finance, and other teams, ensuring alignment across the revenue engine.
Requirements:
- Senior-level experience as a SalesOps/RevOps Specialist, preferably in B2B SaaS environments.
- Strong hands-on experience with CRM systems, especially **HubSpot**.
- Solid understanding of sales pipelines, forecasting, KPIs, and revenue metrics.
- Proven ability to navigate and collaborate across multiple areas (Sales, Marketing, Finance)
- Strong organizational skills and attention to detail, especially related to data quality.
- Highly analytical profile, comfortable working with data to drive decisions.
- Proactive mindset, with the ability to independently identify opportunities for improvement and take ownership.
- Excellent communication and stakeholder management skills.
- Fluent in Portuguese and English (Spanish is a plus).
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