Sales Operations Manager
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Job Description
Sales Operations Manager optimizing sales processes and managing commissions at Net at Work. Driving data-driven solutions and enhancing sales performance in a collaborative environment.
Responsibilities:
- Own and manage the entire sales and partner commissions process, from plan definition and communication through bi-monthly execution
- Ensure accurate and timely commission calculations in alignment with company policies and incentive structures
- Collaborate with finance, sales leadership, and operations to define, refine, and optimize commission structures
- Communicate commission plans and updates effectively to stakeholders, ensuring transparency and clarity
- Monitor and improve commission processes to enhance efficiency, reduce errors, and ensure compliance
- Identify gaps, inefficiencies, and bottlenecks in the sales process and develop solutions to improve sales productivity
- Standardize, document, and enhance sales workflows, proactive sales activity management, and proposal development
- Implement AI and automation technologies to streamline sales operations, reduce administrative burden, and accelerate deal velocity
- Support forecasting, quota setting, and activity management to optimize sales team performance
- Drive CRM optimization and automation to ensure data accuracy and improve visibility
- Develop and manage sales performance dashboards and KPI tracking to provide real-time insights to leadership
- Use Power BI, Tableau, or similar tools to create clear and actionable sales reports
- Deliver regular reports and presentations to senior leadership, providing insights into sales performance, trends, challenges, and opportunities
- Identify trends and opportunities through data analysis to drive revenue growth and improve operational efficiency
- Serve as the primary data steward for sales, ensuring that teams can access the insights they need to make informed decisions
- Act as a bridge between sales, finance, marketing, and operations, ensuring alignment on sales goals and execution strategies
- Build strong relationships with sales leadership, account executives, and partner teams to enhance collaboration and efficiency
- Ensure seamless communication and issue resolution across sales and operational teams
- Champion a customer-service-oriented approach within the sales operations function to support sales teams effectively
Requirements:
- 7+ years of experience in sales operations, revenue operations, or business operations in a fast-paced, high-growth environment, with at least 3 years managing commissions processes
- Excellent Microsoft Excel skills and a very detail oriented mindset
- Ability to craft SQL queries to extract data from backend database tables
- Proven ability to own and improve complex business processes, including end-to-end commission management
- Proven ability to own and improve complex sales processes, including end-to-end commission management
- Demonstrated ability to navigate competing priorities and ensure alignment across multiple stakeholders in a fast-paced, matrixed environment
- Demonstrated experience delivering measurable outcomes, including cost savings and operational improvements
- Experience optimizing and managing CRM systems (e.g., Microsoft Dynamics) and sales enablement tools
- Advanced proficiency in data visualization and BI tools (e.g., Power BI, Tableau) to track metrics and create actionable reports
- Strong analytical and problem-solving skills, with experience driving data-driven decision-making in sales organizations
- Exceptional interpersonal skills with the ability to build trust and influence at all levels of the organization
- Demonstrated experience in forecasting, pipeline management, and sales performance analysis
- Experience implementing AI, automation, and workflow optimization tools for sales efficiency is a plus
- A bachelor’s degree in business, sales operations, or a related field is required.
Benefits:
- Health and Welfare (Medical, Dental, Vision)
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts (with company contribution)
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, accrued per pay period based on years of service starting at 15 days annually
- 8 Paid Holidays per year, including 1 floating holiday
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