Senior Sales Operations Specialist
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Job Description
Senior Sales Operations Specialist at Topcon improving sales performance and customer satisfaction. Managing complex orders and collaborating with cross-functional teams while supporting the Canadian sales organization.
Responsibilities:
- Prepare and manage customer quotes and orders in accordance with company policies and pricing structures.
- Process complex customer orders including equipment, parts, and special-order requests.
- Review and validate order details including pricing, configurations, payment information, and shipping requirements.
- Identify and resolve order-related issues such as pricing discrepancies, contract deviations, and fulfillment delays.
- Collaborate with internal teams to ensure accurate order entry and timely delivery.
- Support industry trade shows and sales events.
- Act as the operational point of contact for strategic and national accounts.
- Coordinate cross-functional activities related to installations, training schedules, and system deliveries.
- Track sales projects, backlog reporting, and high-value opportunities to ensure successful execution.
- Provide professional and timely support to customers and sales representatives via phone and email in English and French.
- Maintain proactive communication regarding order status, delivery timelines, and issue resolution.
- Manage sales and service escalations with a customer-focused approach.
- Act as a central point of contact between Sales, Finance, Purchasing, Operations, and Logistics.
- Generate and analyze order and backlog reports.
- Provide guidance and operational expertise to junior team members.
- Support initiatives related to CRM and ERP systems to improve operational workflows.
Requirements:
- 4+ years of experience in Sales Operations, Order Management, or Business Operations.
- Experience supporting sales teams and managing complex orders.
- Proficiency in French is a plus.
- Experience with ERP and CRM systems (SAP and Salesforce preferred).
- Strong proficiency in Excel and reporting tools.
- Excellent organizational and project management skills.
- Strong analytical and problem-solving abilities.
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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