Sales Operations Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Sales Operations Manager driving operational excellence in go-to-market organization for HSP Group. Responsible for pipeline maintenance, commission management, and sales analytics in a remote role.
Responsibilities:
- Own the weekly pipeline review process in Salesforce: validate stages, close dates, probabilities, and next steps.
- Drive forecast discipline using a commit/upside/best‑case methodology (commit ≈ likely to sign in 15 days; upside ≈ 30 days) with deal‑level callouts and risks.
- Flag at‑risk opportunities, stalled deals, and inconsistent stage progression; drive follow‑ups with sellers and line management.
- Track terminations/cancellations, churn drivers, and contraction risk; ensure reasons and notes are accurately captured.
- Maintain monthly, quarterly, and annual Goals vs. Actuals dashboards at seller, team, and region levels.
- Build, publish, and socialize seller scorecards (quota attainment, pipeline coverage, win rates, ACV, discounting, cycle time, activity hygiene).
- Conduct win/loss and conversion funnel analysis; generate insights to improve stage progression and forecast accuracy.
- Administer monthly/quarterly commissions in partnership with Finance, including crediting rules, splits, SPIFFs, clawbacks, and recovery logic.
- Support annual comp plan rollout: scenario modeling, drafting plan documentation, seller training, and change communications.
- Provide back‑office support for partner referrals; coordinate with Sales Leadership/Head of Channel Partners to maintain agreement source‑of‑truth. Ensure Finance is informed of required accruals.
- Enforce CRM hygiene: required fields, next‑step documentation, stage discipline, and data completeness.
- Manage change requests, UAT, and enablement for CRM or process updates; maintain current SOPs and playbooks.
- Partner with Marketing Ops on lead routing, SLAs, and account assignments to reduce lead latency and ensure fairness.
- Own Salesforce reporting and dashboards; promote adoption and data literacy across the field.
- Maintain a scalable reporting layer (e.g., Power BI, Tableau) for GTM leadership and Finance.
- Identify automation opportunities (flows, validations, scheduled jobs) to improve data integrity and reduce manual work.
- Ensure SOPs are maintained, including a centralized directory of definitions and processes supporting the sales function.
- Maintain data governance standards; ensure privacy and security requirements are upheld.
- Prepare audit trails for commissions, approvals, and forecast changes.
- Document processes with clear ownership, RACI, and version control.
- Serve as the operational bridge across Sales, Finance, Marketing Ops, and Customer Success.
- Lead training and refreshers on CRM usage, forecasting discipline, and reporting tools.
- Drive continuous improvement initiatives to reduce friction and increase revenue predictability.
Requirements:
- 4–8 years in Sales Ops, RevOps, Deal Desk, or GTM Operations supporting B2B sales (SaaS or services preferred).
- Strong Salesforce reporting and dashboard capabilities with deep familiarity in opportunity stages, forecasting, and data governance.
- Advanced Excel/Google Sheets skills (pivot tables, lookups, nested logic) with comfort building operational models.
- Experience developing executive‑ready reports and running forecast cadences with sales leadership.
- Demonstrated ownership of commissions processes or strong exposure to incentive compensation workflows.
- Excellent stakeholder management, written communication, and the ability to drive accountability across teams.
Benefits:
- Competitive salary
- Remote work options
- Professional development opportunities
Similar Jobs
Sales Operations Manager
Sales Operations Manager optimizing sales processes and managing commissions at Net at Work. Driving data-driven solutions and enhancing sales performance in a collaborative environment.
Senior Sales Operations Specialist
Senior Sales Operations Specialist at Topcon improving sales performance and customer satisfaction. Managing complex orders and collaborating with cross-functional teams while supporting the Canadian sales organization.
Sales Enablement Manager
Manager, Sales Enablement at rapid growth SaaS company focusing on sales performance and productivity insights. Collaborating to improve execution and boost revenue outcomes through targeted programs.
Sales Enablement Manager
Sales Enablement Manager at Optro analyzing sales performance and building insights-based enablement programs for B2B SaaS revenue teams.
Sales Operations Lead
Sales Operations Lead driving revenue operations for Coder's EMEA teams. Supporting sales, partners, customer success, and sales engineering operations for improved clarity and efficiency.
Senior Sales Operations Manager, Hubspot
Senior Sales Operations Manager focused on building HubSpot architecture and systems for SalesRabbit. Analyzing sales processes and implementing solutions to enhance productivity and revenue growth.
Sales Enablement Manager – Strategic Programs
Sales Enablement Manager implementing sales enablement strategy and training for Covetrus teams. Working across functions to enhance sales readiness and performance in support of strategic programs.
Sales Enablement Manager – Strategic Accounts
Sales Enablement Manager at Covetrus delivering enablement programs for sales teams. Collaborating cross-functionally to drive growth and improve sales readiness with strategic accounts.
Sales Operations Analyst
Sales Operations Analyst managing contract creation and deal processing at Workstreet, aiding sales teams' efficiency in a high-volume environment.
Sales Operations Specialist
Sales Operations Specialist responsible for executing daily operations and supporting Salesforce processes for a healthcare company. Ensuring data accuracy and empowering the sales organization.
Clinical Sales Enablement Manager
Clinical Sales Enablement Manager leading the design and delivery of sales education programs at Stryker. Overseeing a team dedicated to elevating sales effectiveness and improving patient outcomes.
Sales Operations Analyst
Sales Operations Analyst supporting service supply chain contracts by collaborating with sales and engineering teams. Streamlining sales processes and managing CRM to enhance efficiency and reporting.
Associate Sales Strategy Manager
Associate Sales Strategy Manager supporting category and customer strategies through data analysis at PurposeBuilt Brands. Collaborating with teams to drive business growth and create retail-focused narratives.
Sales Enablement Manager
Sales Enablement Manager designing and delivering performance-focused enablement in enterprise SaaS organization at Onit. Creating hybrid learning experiences and fostering sales methodology adoption for increased execution consistency.
Sales Operations Analyst
Sales Operations Analyst supporting sales strategy and technical execution at Redwood Software. Engineering solutions for increasing automation and efficiency in sales processes.
Sales Enablement Manager
Sales Enablement Manager at PhotoShelter enhancing sales effectiveness through targeted training and playbook development. Leading onboarding and coaching initiatives for sales teams.
Sales Enablement Manager
Sales Enablement Manager responsible for empowering global sales teams and developing training programs. Join Deel, the all-in-one payroll and HR platform, transforming global hiring.
Sales Operations Analyst – Lead
Sales Operations Analyst Lead overseeing annual sales planning and customer segmentation at Trellix. Collaborating across teams to enhance territory planning and quota development.
Sales Operations Analyst
Sales Operations Analyst responsible for business analytics and sales planning with a focus on variable pay management. Collaborates with HR on incentive plans and supports sales planning processes.
Senior Sales Operations Manager – GTM
Senior Manager, Sales Operations at Backblaze. Leading GTM systems optimization and full-funnel sales operations.