Sales & Patient Coordinator – Aesthetics Clinic
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Job Description
Sales and Patient Coordinator managing lead follow-up and patient appointments for a growing aesthetics clinic. Reactivating clients and keeping the clinic schedule full.
Responsibilities:
- Respond promptly to new leads generated through the clinic's advertising campaigns
- Follow up with prospective patients via phone and other communication channels
- Conduct reactivation campaigns with previous and existing clients
- Answer incoming calls and provide a warm, professional first point of contact
- Build rapport with prospective and existing patients while demonstrating empathy and understanding
- Identify patient needs and guide them toward booking an appointment
- Manage and maintain the clinic's sales pipeline
- Consistently follow up with interested leads who have not yet booked
- Keep patient and lead information organised and up to date within the clinic's EMR system
- Move interested prospects efficiently from enquiry through to scheduled appointment
- Maximise the clinic's appointment calendar and minimise missed opportunities
- Provide a positive, energetic, and professional experience during every patient interaction
- Take ownership of the sales pipeline within the first 60–90 days
- Ensure new enquiries and client reactivation opportunities are consistently followed up and converted into appointments
Requirements:
- Sales-driven and hungry to convert leads into appointments
- Highly organised and capable of managing multiple leads and follow-ups
- Confident and comfortable speaking with people over the phone
- Warm, friendly, empathetic, and compassionate
- Excellent communicator with strong interpersonal skills
- Proactive rather than needing constant direction
- Reliable and available during agreed working hours
- Comfortable working independently and taking ownership of the sales pipeline
- Motivated by targets, results, and keeping the appointment schedule full
- Professional and confident when dealing with prospective patients
- Previous experience in the medical or aesthetics industry is strongly preferred
- Experience in appointment setting, sales development, lead generation or lead follow-up, patient coordination, medical reception, aesthetics or cosmetic clinics, customer service, or healthcare administration is valuable
- Experience with an Electronic Medical Record (EMR) system is a plus; the client uses Pabau
- Comfortable being available during periods when patients are most likely to respond, including some Saturday availability
Benefits:
- 100% REMOTE
- $50 birthday bonus
- $200 testimonial bonus
- NO TRACKER. NO PROBLEM
- Potential to transition into full-time hours as the clinic grows
- Flexible scheduling around exact weekday hours
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