Customer Support Consultant, E-commerce
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Consultant handling e-commerce customer inquiries for SupportYourApp, a global Intelligent Support-as-a-Service provider. Resolving shipping, returns, orders, and price adjustments remotely.
Responsibilities:
- Deliver outstanding customer support via email
- Assist customers with questions related to shipping and return policies for damaged items
- Resolve incomplete orders, change items as needed, and review or approve price adjustments
- Respond to customer inquiries according to established service level agreements and precise procedures
- Escalate complex or high-priority issues to the appropriate internal team
- Collaborate with SupportYourApp, a global Intelligent Support-as-a-Service provider serving technology companies and industry leaders
Requirements:
- Excellent English skills (C1 for both spoken and written)
- At least 1 year of experience in a customer support role
- Experience providing support in an e-commerce environment
- Hands-on experience with Google Workspace (Docs, Sheets, Drive, Gmail)
- Basic data entry, website QA, and operational support skills
- Ability to communicate with customers in a friendly, brand-focused tone and empathetic manner
- Strong ability to multitask and switch between tasks seamlessly
- Ability to provide proper solutions in a timely manner, follow SOPs, and work independently
- Customer-focused mindset and commitment to delivering a positive support experience
- Commitment to high-quality customer service and meeting performance targets
- Personal laptop or computer with at least 8GB of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
Benefits:
- Schedule: Sunday, and Wednesday to Saturday from 10AM to 6PM (CDT)
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
- Potential benefits and conditions vary depending on engagement terms; independent contractors may not be eligible for all employee benefits
Similar Jobs
Customer Support Representative – Contract
Customer Support Representative resolving digital platform inquiries for a growing media platform. Managing HubSpot tickets, troubleshooting issues, and improving customer support operations.
Clinical Support Specialist
Clinical Support Specialist training hospitals and supporting adoption of Hyperfine’s portable Swoop MRI system. Providing clinical expertise, implementations, demonstrations, and customer-site support across the assigned western territory.
Client Support Specialist
Business Intelligence Associate Analyst supporting data reporting and insights for Ensemble’s healthcare revenue cycle management solutions. Preparing, validating, and organizing data for stakeholder decisions.
Employee Support Specialist – HR, Payroll, Global Employment
Employee Support Specialist supporting Remote People’s global payroll and employment platform across EMEA. Managing employee lifecycle cases involving payroll, benefits, contracts, onboarding, and compliance.
Pharmacy Technician, Retail Customer Care
Remote CVS Health pharmacy technician handling prescription inquiries and customer care. Verifying medications, processing prescriptions, and escalating complex issues from Rhode Island.
Customer Experience Mobilization – PM/BA, Financial
CX mobilization PM/BA supporting Gainwell Technologies’ healthcare contact center launches. Managing requirements, project artifacts, financial variance analysis, and Medicaid-related client delivery.
Customer Support Specialist – SAAS
Customer Support Specialist supporting Fergus SaaS customers across phone, email, chat, and tickets. Troubleshooting product issues and improving self-service content from the Philippines.
Licensed Customer Experience, Team Lead
Licensed customer service team lead coaching insurance representatives at Aspire General Insurance Services. Improving customer experience, compliance, staffing, and call-center performance.
Cantonese/English Customer Support Agent
Cantonese/English Customer Support Agent assisting gaming, e-commerce, and tech customers for 5CA. Troubleshooting issues through email, chat, social media, and phone.
Client Support Specialist – PT Hours
Client Support Specialist supporting enterprise users of Optro’s AI-powered GRC platform. Troubleshooting product issues and partnering with engineering and product teams to improve client experience.
Business Owner, Customer Service, Sales/Network
Business Owner für Kundenservice und Vertrieb/Netz bei einer deutschen Energieabrechnungsplattform. Steuerung von SAP-Utilities-Prozessen, Anforderungen, Standards und Business Community.
Senior Admin, Customer Service Executive – Bilingual: CN, EN
Senior remote administrator supporting a Singapore immigration consultancy’s PR and citizenship applications. Managing documentation, client guidance, cover letters, and post-submission support.
Admin, Customer Service Executive – Bilingual: CN, EN
Remote bilingual administrator coordinating Singapore PR and Citizenship applications for an immigration consultancy. Managing documentation, client guidance, cover letters, and post-submission support.
Customer Care Specialist I
Remote Customer Care Specialist supporting Vitu’s vehicle titling and registration platform. Handling inbound inquiries, Tier 1 support, account issues, and customer training.
Customer Care Specialist I
Customer Care Specialist maintaining client records and accounts for Vitu’s vehicle titling and registration platform. Supporting contract implementation, database updates, and customer requests.
Retention Restaurant Support Specialist, SaaS Sales
Yelp Restaurant SaaS support specialist helping restaurant owners solve issues, use Yelp tools, and retain their businesses. Remote US role with phone and email support.
Atención al Cliente
Asesor de atención al cliente remoto para Konecta, empresa peruana de experiencias de cliente. Gestionando consultas con turnos flexibles y capacitación presencial en Lima.
Customer Service Representative – Telephone Support
Telefonischer Kundenservice für REWAG, regionalem Energieversorger für Strom, Erdgas, Wärme und Trinkwasser. Betreuung, Energieberatung und SAP-Kundendatenpflege mit vertriebsorientiertem Service.
Login-out/Sample Management Staff - Customer Service - Hardline
Sample management staff handling testing specimens for Eurofins’ scientific laboratories in Vietnam. Coordinating receipt, eLims records, storage, and laboratory transfers.
Customer Experience Manager – Splunk
Customer Experience Manager guiding enterprise customers through Splunk cybersecurity, observability, and IT operations adoption. Driving executive value realization, strategic roadmaps, and renewals.