Senior Account Manager – Behavioral Health
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Job Description
Senior Account Manager proactively managing a book of business at ComPsych. Ensuring customer satisfaction for large managed care and EAP customers while identifying upsell opportunities.
Responsibilities:
- Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers
- Retain and grow your book of business by meeting customer satisfaction ratings and identifying upselling opportunities
- Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
- Position ComPsych's value proposition with beneficial solutions to meet customers' needs
- Provide project management, communication strategy development, internal staff training and customer staff training
- Establish strong relationships with partners and work with those partners on opportunities for product enhancements
- Investigate, track and resolve customer and client concerns
- Manage complex customer issues and escalations, coordinating with cross-functional teams
- Identify and advance process improvements and operational efficiencies
- Prepare utilization, related analyses and trend reports to recommend process improvements
Requirements:
- Bachelor’s degree required
- Master’s degree preferred
- 3+ years’ experience providing strategic account management to large, complex accounts required
- 2+ years of account management experience in insurance, benefits, healthcare or human resources-related services required
- Proven track record of successfully selling additional service lines to current customers
- Project management and critical thinking skills required
- Strong attention to detail required
- Stable work history required
- Computer literacy in Microsoft Office Suite required; CRM experience a plus
- Travel as necessary (approximate travel required is 25%)
- Self-starter with ability to multi-task and work autonomously
Benefits:
- Full benefits package
- Paid Time Off (PTO)
- Medical, dental, vision insurance
- 401(k) with match
- Robust Employee Assistance Program (EAP)
- Wellness program
- Bonuses
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