Senior Behavioral Care Manager – Pediatric Experience
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Job Description
Senior Behavioral Care Manager leading care coordination for members in the VIOP at Lyra Health. Ensuring effective treatment and support for families throughout the care journey.
Responsibilities:
- Oversee the full lifecycle of care coordination for members in the Virtual Intensive Outpatient Program (VIOP)
- Screening and qualifying prospective members for program eligibility
- Conduct clinical outreach to families and onboarding new members
- Manage case coordination and facilitate communication across multidisciplinary teams
- Support members and caregivers throughout their VIOP journey
- Ensure timely scheduling of intake assessments once members are qualified for VIOP enrollment
- Orient members and their families to the VIOP program
- Serve as the primary point of contact for members and families
- Coordinate external case management needs with schools, Primary Care Providers, and community resources
- Assist with discharge planning and transition to lower levels of care or additional services
- Maintain accurate and timely documentation in the electronic health record (EHR)
- Act as a liaison between families and the VIOP treatment team
- Collaborate with internal teams to address barriers to care
- Conduct comprehensive biopsychosocial assessments for members entering the VIOP
- Develop individualized care plans in collaboration with the treatment team
- Support group facilitators during sessions
- Provide clinical session coverage as needed
Requirements:
- Master’s degree in Social Work (MSW) and Associate Registration (or state equivalent)
- Experience working in intensive outpatient programs or high acuity behavioral health settings within a multidisciplinary team preferred
- Experience working with pediatric and adolescent populations, including families
- Computer and live video tools literacy (e.g., Zoom, Google Meets, DoxyMe, Skype, etc.)
- Skilled in case management, care coordination, and collaborative care delivery
- Organized and excited by a dynamic environment
- Passionate about helping kids and teens achieve goals
- Ability to work full-time, approximately 40 hours per week
- Candidates must successfully pass a drug screen and background check prior to employment for this role
- Full-time resident of the United States
- Additional language skills are beneficial to this role
Benefits:
- Comprehensive healthcare coverage (including medical, dental, and vision, FSA/HSA, life, and disability insurance)
- Lyra’s benefits package includes gender-affirming care
- Access to coaching and therapy services for you and your dependents
- Competitive time off with pay policies, including vacation time, sick days, and company holidays
- Paid parental bonding leave for eligible birthing and non-birthing parents
- Access to 401k and retirement benefits
- Employee well-being program with additional perks like: fertility and family building, maternity program, employer discount marketplace, pet insurance, and financial planning tools
- A new laptop, dedicated business support from Operations, HR, and IT professionals, and a monthly technology stipend
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!
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