Senior Business Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Work with business stakeholders to define and document ServiceNow requirements and identify automation opportunities. Collaborate with technical teams to configure, test and deploy ServiceNow solutions while providing user training and documentation.
Responsibilities:
- Collaborate with business areas to gather, analyze and document detailed requirements for ServiceNow projects;
- Assess current business processes to identify improvement and automation opportunities via ServiceNow;
- Partner with technical teams to design ServiceNow solutions that meet business needs and follow best practices;
- Assist in configuring and customizing ServiceNow modules to meet business requirements;
- Develop test plans, execute tests and validate ServiceNow functionality to ensure it meets business and technical objectives;
- Provide training and support to end users, ensuring effective use of ServiceNow applications and features;
- Maintain comprehensive documentation, including requirements, process flows, configuration changes and user guides;
- Coordinate with project teams to ensure delivery and implementation of ServiceNow solutions within established timelines;
- Identify and recommend opportunities to enhance ServiceNow capabilities and improve process efficiency;
Requirements:
- Proven experience as a Business Analyst on the ServiceNow platform;
- Experience with agile methodologies such as Scrum or Kanban;
- Strong understanding of ITIL processes and frameworks;
- Excellent analytical and problem-solving skills;
- Effective communication skills, with the ability to work collaboratively with technical and non-technical stakeholders;
- Required: Bachelor’s degree in Business Administration, Information Technology, or a related field;
- Preferred: Experience with ServiceNow configuration and customization will be considered an advantage;
- Ability to manage multiple priorities and work in a dynamic environment;
- Attention to detail with a focus on delivering high-quality solutions;
- Strong organizational skills and ability to manage project timelines;
- Certifications such as PMI Agile Certified Practitioner (PMI-ACP) or Professional Scrum Product Owner (PSPO) are a plus.
Benefits:
- Medical insurance for employees and dependents with national coverage (Bradesco or Unimed);
- Dental insurance with national coverage;
- Meal voucher or grocery allowance (employee’s choice);
- Childcare assistance;
- Life insurance for employees and dependents;
- Gympass for employees and dependents;
- EAP (Employee Assistance Program) offering Financial Assistance, Legal Assistance, Social Assistance and Psychological Assistance (24/7);
- Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
- Discounts on fee packages and special rates with Itaú and Bradesco banks;
- Payroll-deductible loan option with direct salary repayment;
- Reimbursement program for certain external certifications;
- Training: company provides a training and development platform with online and in-person courses covering soft skills, technologies and domains—over 15,000 topics;
- Length-of-service recognition awards: rewards at 3, 5 and 10 years and every 5 years thereafter;
- Employee referral bonus for each successful new hire;
- Fit4Life — program to encourage physical exercise for employees, including scheduled online functional training;
- International opportunities: depending on skills and business needs you may be eligible to apply for positions abroad (within and outside Latin America);
- And more.
Similar Jobs
ServiceNow Developer
ServiceNow Developer at Stefanini creating and customizing ITSM solutions. Collaborating on modern service workflows and integrations for global customers.
ServiceNow App Engine Developer (Mid/Senior)
Desenvolvedor(a) ServiceNow construindo aplicações e automações com foco no App Engine. Junte-se à Stefanini e ajude a transformar soluções em parceria com os clientes.
ServiceNow Developer – CMDB, Now Assist AI – Senior
Senior ServiceNow Developer at Mollica IT focusing on innovative projects and comprehensive solutions. Collaborating on ITSM processes and maintaining the ServiceNow platform across multiple modules.
Pessoa Desenvolvedora ServiceNow – Sênior
Desenvolvedor ServiceNow Sênior na Mollica IT, atuando em soluções de IA com Now Assist AI. Buscando aprimorar a plataforma ServiceNow através de automação e eficiência.
Azure ServiceNow Developer – Contract
Developing ServiceNow ITOM solutions with a strong focus on Azure cloud integrations for Vertex Pharmaceuticals. Ensuring scalable and compliant solutions for enterprise infrastructure visibility.
Senior ServiceNow Technical Program Manager
Senior Technical Program Manager overseeing and managing BCMC's DoD Program. Leading teams to build and manage classified and unclassified ServiceNow FSM capabilities.
ServiceNow Implementation Consultant
ServiceNow Implementation Consultant leading complex ITSM modernization engagement for a credit union client. Requires deep ServiceNow expertise and strong client-facing skills.
Servicenow Technical Consultant – HAM
Technical Consultant specializing in IT Asset Management solutions using ServiceNow. Responsible for architecture, process establishment, and implementation or evolution of the HAM module.
ServiceNow Developer – Administrator
ServiceNow Developer/Administrator enhancing and supporting the ServiceNow platform at GDIT. Join us in empowering organizations with innovative solutions.
ServiceNow Delivery Specialist
ServiceNow Delivery Specialist providing implementation and support for federal clients. Focused on testing, deployment, and effective customer communication for ServiceNow solutions.
ServiceNow Developer
ServiceNow Developer supporting VA Digital Health initiatives and enhancing ServiceNow solutions for healthcare environments. Engaging in both front-end and back-end development in regulated IT settings.
Senior ServiceNow Implementation Consultant
Senior ServiceNow Technical Consultant leading complex ITSM modernization for a credit union client. Requires deep ServiceNow expertise and strong client-facing skills.
Lead ServiceNow Architect
ServiceNow Platform Architect leading design, governance, and evolution of the ServiceNow platform for ICF. Collaborating with business stakeholders and delivering high-performing solutions.
Junior ServiceNow Developer
Junior ServiceNow Developer at GDIT contributing to NASA's IT development services. Responsible for automating ServiceNow applications and enhancing customer business processes through innovative solutions.
Vice President, ServiceNow GTM – Partnership
Vice President overseeing ServiceNow GTM & Partnership for NewRocket, driving pipeline growth and managing strategic relationships across Americas.
Senior ServiceNow Business Analyst
Senior Business Analyst role at Servos focused on ServiceNow project lifecycles. Collaboratively driving requirements with clients and ensuring quality throughout the process.
ServiceNow ITSM Developer
ServiceNow ITSM Developer supporting the design and operational excellence of IT Service Management solutions. Working with clients to create innovative solutions and improve operational efficiency.
Senior Business Systems Analyst – ServiceNow
Senior Business Systems Analyst responsible for improving the ServiceNow platform. Collaborating with stakeholders to enhance service delivery and user experience in a global tech company.
ServiceNow Business Analyst
ServiceNow Business Analyst at iTech AG supporting Plan Discovery initiative for inquiry management platform transformation. Responsibilities include business analysis, documentation, and stakeholder alignment.
HR Technology Architect – ServiceNow HRSD, Integrations
HR Technology Architect shaping HR service delivery solutions at Wella Company in a remote capacity. Focusing on ServiceNow HRSD and enterprise integrations with architecture design.