ServiceNow Developer – CMDB, Now Assist AI – Senior
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Job Description
Senior ServiceNow Developer at Mollica IT focusing on innovative projects and comprehensive solutions. Collaborating on ITSM processes and maintaining the ServiceNow platform across multiple modules.
Responsibilities:
- Develop, configure and maintain applications and solutions on the ServiceNow platform using JavaScript, HTML and platform best practices;
- Configure and customize ServiceNow components, including Business Rules, UI Policies, Client Scripts, Data Policies, Workflows, Flow Designer and Service Catalog;
- Implement and manage ITSM processes such as Incident Management, Request Management, Change Management and Problem Management;
- Administer and evolve the CMDB, including configuration classes, relationships, asset discovery and data integrity;
- Develop REST/SOAP integrations, APIs, custom endpoints and integrations with corporate systems and external platforms;
- Create and enhance portals, workspaces, user interfaces and self-service solutions using Service Portal, UI Builder and Virtual Agent;
- Implement automations, task routing, approval flows and operational process improvements;
- Work on security, governance, access control and platform compliance initiatives;
- Develop dashboards, reports, operational metrics, performance indicators and data certification processes;
- Work with integrations and solutions involving AWS, Salesforce, Active Directory, Ansible, Tangoe and other enterprise platforms;
- Produce technical documentation, execute unit and regression tests, support acceptance testing and production deployments;
- Translate business requirements into technical solutions and collaborate with agile teams and stakeholders to deliver ServiceNow solutions;
- Other routine responsibilities in the area.
Requirements:
- Hands-on experience developing on ServiceNow across multiple modules;
- Strong knowledge of CMDB, App Engine Studio and Service Portal;
- Familiarity with Now Assist and Customer Service Delivery (CSD);
- Proficiency in JavaScript, Glide API and REST/SOAP integrations;
- Experience working in Agile/SCRUM teams;
- Experience with ITSM, HRSD, ITOM, Discovery, Service Mapping and Now Assist;
- Strong knowledge of ServiceNow administration and configuration management;
- Ability to translate complex business requirements into technical solutions;
- Experience with integration technologies and API development;
- Required: Bachelor's degree (completed higher education);
- Nice-to-haves: Certified System Administrator (CSA);
- Certified Application Developer (CAD);
- Certified Implementation Specialist (CIS) - ITSM, HRSD or CSM;
- Now Assist certification;
- Certified Technical Architect (CTA);
- Micro-certifications such as Flow Designer, Virtual Agent or Performance Analytics;
- Language: Advanced spoken English (there will be an interview stage in this language).
Benefits:
- Medical insurance for employees and dependents with national coverage (Bradesco or Unimed);
- Dental insurance with national coverage;
- Meal Voucher or Food Voucher (employee’s choice);
- Childcare assistance;
- Life insurance for employees and dependents;
- Gympass for employees and dependents;
- Employee Assistance Program (EAP) offering Financial Assistance, Legal Assistance, Social Assistance and Psychological Support (24/7);
- Discounts and preferential rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
- Discounts on fee packages and preferential banking rates with Itaú and Bradesco;
- Payroll-deductible loan option, with repayments deducted directly from the employee’s salary;
- Reimbursement program for certain external certifications;
- Training: access to a training and development platform with online and in-person courses covering soft skills, technologies and domains across more than 15,000 topics;
- Service anniversary awards recognizing employee commitment and loyalty (3, 5 and 10 years and every 5 years thereafter);
- Employee referral bonus for each successful hire;
- Fit4life - program to encourage physical activity for employees, with scheduled online functional training sessions;
- International opportunities: depending on your skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);
- And more.
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