ServiceNow Developer – Administrator
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Job Description
ServiceNow Developer/Administrator enhancing and supporting the ServiceNow platform at GDIT. Join us in empowering organizations with innovative solutions.
Responsibilities:
- Help maintain, enhance, and support the ServiceNow platform to ensure reliability, usability, and compliance with best practices
- Monitor system performance, troubleshoot incidents, and work with senior developers to resolve complex issues
- Perform day-to-day administration of service requests on the ServiceNow platform
- Maintain CMDB and discovery accuracy through updates, reporting, and routine data quality reviews
- Configure and develop basic to intermediate-level functionality using Business Rules, Client Scripts, Script Includes, and Flow Designer
- Assist in building simple integrations using Integration Hub or scripted REST APIs under the guidance of senior developers
- Create and maintain clear technical documentation for configurations, updates, and small development tasks
- Stay informed on ServiceNow platform updates and features
- Identify opportunities to streamline administrative tasks and improve platform usability
Requirements:
- 3–5+ years of experience supporting or developing on the ServiceNow platform
- Working knowledge of JavaScript and ServiceNow scripting fundamentals
- Hands-on experience with core platform components such as: Business Rules, UI Policies, Client Scripts Service Catalog and basic workflows/Flow Designer CMDB fundamentals
- Ability to troubleshoot issues logically and work collaboratively to solve problems
- Strong communication and documentation skills
- Experience working in Agile/Scrum environments
- Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience (preferred)
- Certified System Administrator (CSA) certification (preferred)
- Additional ServiceNow certifications or micro-certifications (Flow Designer, Service Catalog, etc.) (preferred)
- Familiarity with REST APIs and basic integration concepts (preferred)
- Understanding of ITIL concepts (preferred)
Benefits:
- Full-flex work week to own your priorities at work and at home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- Challenging work that makes a real impact on the world around you
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