ServiceNow Developer
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Job Description
ServiceNow Developer at Stefanini creating and customizing ITSM solutions. Collaborating on modern service workflows and integrations for global customers.
Responsibilities:
- Build, configure, and customize solutions within the ServiceNow platform with a primary focus on the ITSM module (Incident, Problem, Change, Request, Service Catalog, and Knowledge Management).
- Create and optimize workflows using Flow Designer, Workflow Editor, Business Rules, Client Scripts, UI Policies, and Script Includes.
- Develop and maintain robust integrations (REST/SOAP, Web Services, Mid Server) between ServiceNow and external systems.
- Contribute to the creation and enhancement of modern service portals using HTML, CSS, JavaScript, and AngularJS.
- Ensure code quality, platform performance, and adherence to ServiceNow governance and architecture best practices.
Requirements:
- Proven experience working as a developer on the ServiceNow platform, with hands-on projects in the ITSM module.
- Strong JavaScript skills (essential for platform scripting), along with familiarity with HTML, CSS, and frameworks such as AngularJS (for Service Portal).
- Practical experience building APIs and system integrations.
- Experience working in teams using Scrum or Kanban.
- ITSM-specific certifications (CIS-ITSM) are a strong plus.
- Knowledge of other modules (ITOM, CSM, or HRSD) is considered an advantage.
Benefits:
- Meal or food voucher;
- Discounts on courses, universities, and language schools;
- Stefanini Academy — an online platform with free, up-to-date courses and certificates;
- Mentoring;
- Benefits club for consultations and exams;
- Health insurance;
- Dental insurance;
- Discounts and perks at leading establishments;
- Travel club;
- Pet care plan.
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