Senior Customer Insights Manager
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Job Description
Senior Manager for Customer Insights leading VoC initiatives at Allstate. Overseeing research and strategic improvements to enhance customer experiences and processes.
Responsibilities:
- Develops and oversees Allstate's VoC feedback ecosystem.
- Continuously maintain an up-to-date perspective through external research into emerging best practices.
- Provide strategic consulting to stakeholders on design principles and strategies.
- Build and maintain strong business partnerships to collaboratively drive improvements.
- Lead the team in identifying improvement areas and designing innovative solutions.
Requirements:
- 10 or more years of experience (Preferred)
- Strong collaborative skills
- Demonstrated experience as a self-motivated critical thinker
- Passion for doing right by the customer
- Strong project management skills
- Vendor management experience
Benefits:
- Joining our team isn’t just a job — it’s an opportunity.
- We want every professional connected to Allstate to be committed to giving our customers the best.
- We offer an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do.
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