Senior Customer Success Manager, B2B2C eCommerce
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Job Description
Senior Customer Success Manager managing a portfolio of strategic eCommerce accounts at McKesson. Focusing on revenue growth, customer partnerships, and cross-functional team collaboration.
Responsibilities:
- Manage a portfolio of strategic eCommerce customers
- Develop and execute account strategies
- Drive profitable growth through account expansion
- Monitor business performance and analyze data
- Lead Quarterly Business Reviews (QBRs) and strategic planning sessions
- Build and maintain trusted relationships with senior customer stakeholders
- Identify risks proactively and develop mitigation plans
Requirements:
- Degree or equivalent experience
- Typically requires 7+ years of relevant experience in Customer Success, Account Management, Client Management, Strategic Partnerships, Sales, or related commercial roles
- Experience managing large, complex, or strategic customer accounts
- Strong analytical and financial acumen with experience evaluating revenue performance and business trends
- Must possess the ability to partner effectively across multiple departments to achieve customer and business objectives.
Benefits:
- Competitive compensation package
- Annual bonus opportunities
- Total Rewards program
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