Senior Customer Success Manager – Government
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Job Description
Senior Customer Success Manager managing relationships with government regulatory boards. Enhancing compliance outcomes for public sector agencies with Propelus’ technology solutions.
Responsibilities:
- Serve as the primary owner for a portfolio of government regulatory boards and state agencies, building trusted relationships with Executive Directors and state officials to ensure long-term stability.
- Develop success plans that align our technology with specific agency mandates, Department of Health regulations, and public-sector risk management priorities.
- Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence.
- Take end-to-end ownership of monitoring engagement metrics, translating data into "State of the Agency" insights that demonstrate sustained value and support long-term retention.
- Act as the lead problem-solver for complex account hurdles, collaborating with internal product and government affairs teams to navigate the unique requirements of the government landscape.
- Conduct high-level strategic reviews to assess progress, identifying opportunities to deepen the partnership and improve compliance outcomes for regulators and boards.
Requirements:
- 5+ years of experience in Customer Success or Account Management, specifically within Healthcare Compliance, RegTech, or GovTech.
- Deep experience navigating the complexities of state agencies, departments of health, and government regulatory boards.
- Bachelor’s degree in a relevant field (Business, Public Policy, etc.) or equivalent professional experience.
- Proven ability to translate technical features into clear "Mission Outcomes" for non-technical government leaders.
- Experience driving success in complex environments where value is measured by compliance, transparency, and administrative efficiency.
- Proficiency in managing complex data-heavy solutions and using tools like Gainsight or HubSpot to track account health.
Benefits:
- Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.
- Professional development allowance to help you grow in the ways that mean the most to you.
- Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.
- 401K with company matching, as well as financial planning education and resources.
- Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.
- Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door.
- Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are.
- Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team.
- We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate.
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