Senior Customer Success Manager
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Job Description
Senior Customer Success Manager managing large Enterprise accounts at PTC. Overseeing product deployment, customer advocacy, and driving significant customer retention and satisfaction.
Responsibilities:
- Works proactively with a portfolio of our largest Enterprise customers
- Directly accountable for clients’ successful product deployment, adoption, retention, and advocacy
- Manages a timely and effective hand-off from the Enterprise Sales team to the CSM team
- Builds a strong relationship with Enterprise Sales and Technical Services teams
- Develops tactical Account Plans collaboratively with the Account Team
- Navigates customer’s organization to deepen strong relationships with key decisions makers
- Responsible for risk identification, escalation, and mitigation planning & execution
- Leads weekly/monthly/quarterly business reviews with customers
- Closes the feedback loop by gathering and sharing customer feedback
Requirements:
- 5+ years of Customer Success, Project Management, Program Management or relevant industry experience
- Bachelor's Degree or equivalent experience
- Ability to travel ~25% of time
- Experience working with accounts in the Automotive industry
- Domain experience with CAD, PLM or ALM software
- Well-developed oral and written communication skills
- Ability to translate technical and operational issues into business terms
Benefits:
- Medical, dental and vision insurance
- Paid time off
- Sick leave policies
- Tuition reimbursement
- 401(k) contributions and employer match
- Flexible spending accounts
- Life insurance
- Disability coverage
- Generous commuter subsidy
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