Senior Director, IT Support Services
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Job Description
Senior Director of IT Support Services at Hanger, Inc. providing enterprise leadership for Desktop Support, Service Desk, and Asset Procurement organizations.
Responsibilities:
- Provides enterprise leadership and strategic direction for Hanger’s Desktop Support, Service Desk, and Asset Procurement organizations.
- Sets the long-term vision for end-user experience, defines enterprise service standards, governs service levels, and leads modernization of support capabilities, technology stacks, and operational processes.
- Works closely with executive stakeholders to ensure seamless IT operations, anticipates future organizational needs, and drives continuous improvement across service delivery.
- Manages multiple managers/directors and oversees enterprise-wide support operations, financial stewardship, vendor strategy, and customer experience for all end-user technology services across Hanger.
Requirements:
- Bachelor’s degree in a related technical field required; Master’s degree preferred.
- 10+ years of progressive IT leadership experience, including 5+ years managing managers in enterprise support services or similar operational functions.
- Demonstrated success leading large, multi-site or enterprise-scale support operations.
- Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Benefits:
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
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