Senior Functional Consultant, Business Analyst – Dynamics 365, Power Platform
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Job Description
Senior Functional Consultant / Business Analyst specializing in Dynamics 365 and Power Platform solutions. Leading client engagements, designing functional solutions, and facilitating business analysis.
Responsibilities:
- Lead client discovery workshops, stakeholder interviews, and requirements gathering sessions
- Facilitate current state and future state business process analysis
- Produce key discovery and business analysis deliverables including: Process maps and swim lane diagrams, Workflow and process documentation, User stories, epics and backlog refinement, Functional requirements and acceptance criteria, Gap fit analysis and solution recommendations
- Support for solution roadmaps and Statements of Work
- Use Azure DevOps for requirements management, backlog administration, traceability, and test coordination
- Leverage AI assisted tools, including Microsoft Copilot and other productivity tools, to support analysis, documentation and solution ideation
- Provide business process improvement recommendations and advise clients on best practices
- Design and configure solutions across: Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Customer Insights, Dynamics 365 Field Service
- Collaborate with Solution Architects and technical teams to translate business requirements into scalable functional designs
- Support solution envisioning, estimation activities and presales efforts where required
- Act as a trusted advisor to clients on platform capabilities and solution options
- Participate in Agile project delivery including sprint planning, backlog grooming, sprint reviews and retrospectives
- Use Azure DevOps to manage delivery artifacts and support quality assurance processes
- Lead and support user acceptance testing, test planning, training and deployment readiness activities
- Partner with project managers, architects and developers to ensure successful project delivery
- Mentor junior consultants and contribute to delivery excellence across engagements
Requirements:
- Five or more years of hands-on experience delivering Dynamics 365 CRM / CE solutions in a consulting or client facing role
- Proven experience leading discovery or Phase 0 engagements and facilitating business requirements workshops
- Strong experience producing business analysis artifacts including workflows, swim lanes, user stories, process diagrams and functional specifications
- Deep knowledge of: Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Customer Insights, Dynamics 365 Field Service
- Strong proficiency with Microsoft Power Platform including Power Apps, Power Automate and Dataverse
- Proficiency using Azure DevOps for backlog management, requirements traceability, user stories and testing support
- Experience leveraging AI tools or Copilot to support business analysis, documentation and solution delivery
- Strong understanding of Agile project delivery methodologies
- Excellent communication, facilitation, documentation and stakeholder management skills
- Bachelor’s degree in Business, Information Systems, Computer Science or related discipline.
Benefits:
- Must be legally entitled to work in Canada or the United States and be available for occasional travel in Canada and the USA.
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