Senior Manager, Americas Commercial Performance – Franchise
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Job Description
Senior Manager driving commercial performance in Hyatt’s franchise hotels. Collaborating with teams to leverage revenue management and sales strategies for optimal results.
Responsibilities:
- Serve as a primary commercial advisor to a defined portfolio of franchised hotels.
- Conduct structured performance reviews with ownership and operator leadership.
- Translate corporate commercial strategy into actionable property-level initiatives.
- Identify revenue opportunities, cost efficiencies, and performance gaps.
- Provide clear, data-driven recommendations aligned with owner return objectives.
- Analyze portfolio performance across RevPAR, RGI, ADR, occupancy, channel mix, and segmentation trends.
- Partner with Revenue Management to improve pricing strategies, demand forecasting, and inventory controls.
- Support distribution optimization, including channel contribution, OTA strategy, and digital direct growth.
- Drive adoption of Hyatt revenue tools and commercial platforms.
- Coach General Managers, Directors of Sales, and Revenue Leaders on commercial best practices.
- Facilitate performance workshops and portfolio reviews.
Requirements:
- 7+ years of experience in the same field, industry, or other equivalent business/ function role
- Demonstrated expertise in revenue management, sales strategy, and distribution.
- Strong financial acumen with the ability to interpret P&L statements and ownership return metrics.
- Experience presenting to ownership groups or executive stakeholders.
- Proven ability to influence without direct authority.
- Advanced analytical and data interpretation skills.
- Speaks English, Portuguese, and/or Spanish
- Latin America and Caribbean on-property experience.
- Multi-property or regional commercial oversight experience.
- Franchise operations exposure.
- MBA or advanced business degree
Benefits:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
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