Web Hosting Manager
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Job Description
Web Hosting Manager responsible for day-to-day operations and security of AWS-hosted platforms. Collaborating with vendors and internal teams to ensure performance and compliance for CUSG's client base.
Responsibilities:
- Support the health and day-to-day operations of CUSG’s AWS-hosted platforms including compute, storage, networking, databases, and CDN.
- Coordinate with the MSP on SLAs, change management, escalation paths, and optimization initiatives.
- Implement and maintain security protocols, assist with vulnerability management, and support incident response practices for financial services environments.
- Partner with the CISO on security posture, compliance requirements, and audit readiness.
- Provide technical input into hosting platform evaluations and support architecture reviews and transition planning as directed by the Director of Platform Engineering.
- Contribute to a culture of operational excellence and continuous learning.
- Coordinate with third-party vendors including the MSP supporting AWS operations.
- Monitor resource utilization and assist with capacity forecasting.
- Maintain and test backup strategies, DR runbooks, and recovery procedures in collaboration with the CTO, CISO, and Security Team.
- Participate in on-call rotations alongside the CTO and CISO.
- Maintain up-to-date documentation of architecture, configurations, runbooks, and procedures.
Requirements:
- Bachelor’s degree in computer science, IT, or related field (or equivalent experience)
- 5+ years in infrastructure engineering, platform operations, or hosting management
- Strong working knowledge of AWS (EC2, RDS, S3, CloudFront, VPC, IAM)
- Solid understanding of web servers (IIS, Apache, Nginx), databases (MSSQL, PostgreSQL, MariaDB), and runtimes (Node.js, .NET, PHP/LAMP)
- Grounding in networking fundamentals (TCP/IP, DNS, firewalls, load balancing)
- Experience in regulated or compliance-sensitive environments
- Experience coordinating with Managed Services Providers, including shared runbooks and escalation procedures
- Preferred Qualifications: AWS certifications (Solutions Architect, SysOps Administrator, or equivalent)
- Experience with infrastructure-as-code (Terraform, CloudFormation) and CI/CD pipelines
- Familiarity with containerization (Docker, ECS/EKS) and serverless architecture
- Experience supporting multi-tenant SaaS platforms at scale
- Credit union, banking, or fintech background.
Benefits:
- Health Coverage: Medical, dental, and vision insurance; short- and long-term disability; life insurance; HSA and FSA options.
- An opt-out credit for waiving health insurance coverage.
- Retirement Savings: 401(k) plan with 5% company contribution.
- Paid Time Off: Vacation, volunteer time, parental leave, and holidays—including floating holidays.
- Compensation Rewards: Discretionary year-end bonuses and annual merit increases based on performance.
- Work-Life Balance: Flexible remote and hybrid work options.
- Professional Growth: Ongoing learning and development opportunities.
- Wellness & Lifestyle: Wellness programs, pet insurance, and team member discounts.
- Community & Connection: Opportunities to engage, connect, and make an impact.
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