Engagement Manager
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Job Description
Engagement Manager overseeing outreach efforts for ConcertoCare. Managing a team to enhance patient engagement through creative telephonic and in-person approaches.
Responsibilities:
- Manage an outreach team by providing training to new hires
- Support day-to-day needs
- Collaborate with other market stakeholders
- Track to ensure team goals are hit
- Engage patients via telephone in a friendly, supportive, and professional manner
- Engage difficult-to-reach patients through in-person approaches
- Self-manage outreach work queue
- Appropriately document call outcomes and actions
- Schedule patient appointments when successful outreach
Requirements:
- 3 years of experience in healthcare, patient-oriented position
- 1 year of experience in providing customer service
- A minimum of one year of experience managing a team, 2 years preferred
- Appointment scheduling experience
- CNA/MA background is a plus
- Call center experience is a plus
- Demonstrated passion for extraordinary patient service.
- High School Diploma or equivalent
- Licensed for a minimum of 5 years with no vehicle-related suspensions.
Benefits:
- Monthly Bonus incentive program
- 15 PTO days
- 3 Floating Holidays
- 8 Paid Holidays
- Full healthcare coverage
- 401K with match
- Broad range of other health, wellness, and financial benefits
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