Delivery Manager
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Job Description
Delivery Manager position managing data analytics and business intelligence projects remotely. Leading project execution and team management in a collaborative culture with a focus on results.
Responsibilities:
- Analyzing team skills gap analysis and defining team development plan and training needs
- Hiring, coaching, and mentoring of the PS Delivery team
- Defining and refining internal Delivery Management processes, KPI, roles and responsibilities
- Managing creation and tracking of forecasts and budget
- Assessing risks and creating strategies for risk mitigation and project contingency planning
- Managing projects with geographically diverse teams
- Leading, planning, scheduling and managing project deliverables, goals, and milestones
- Facilitating the team to successfully plan and execute deliverables using Agile techniques
- Overseeing and assisting BAs and end users in testing activities
- Collaborating with accounting manager to ensure project billing and invoicing are executed on time and accurately
- Managing the process for the customer satisfaction program for services delivery
- Collaborate with the VP of Professional Services to improve existing Standard Operating Procedures
Requirements:
- Strong background in data-related projects (e.g., Data Engineering, Data Platforms, BI or Analytics)
- 5+ years of experience in professional services with a customer-facing managerial role
- 3+ years of experience in managing teams in remote and distributed geographic locations
- 3+ years of experience in capacity management and resource planning
- Proven experience in managing technical solutions and services engagements
- Strong risk identification and management skills
- Good communication and presentation skills
- Strong Project Management skills
- Experience in team building and management
- Experience in managing competing objectives, prioritization, and escalations
Benefits:
- Work from home
- Collaborative, inclusive, and innovation-driven work culture
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