Senior Manager, Brand & Creative Services
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Job Description
Senior Manager in Brand & Creative Services overseeing Mitel's brand identity and strategy globally. Leading creative initiatives, team management, and collaboration across various departments.
Responsibilities:
- Serve as the creative lead for Mitel’s global brand, ensuring the visual identity evolves in step with our business strategy, culture, and market positioning.
- Provide strategic direction and design oversight for high-visibility initiatives, including brand campaigns, events, product launches, and executive communications.
- Lead the creative review and quality-control process to maintain design excellence, consistency, and brand integrity across all materials.
- Partner with Marketing, Corporate Communications, and Product teams to translate complex concepts into clear, visually compelling narratives.
- Develop modern, on-brand visual assets for digital campaigns, product collateral, social media, events, and thought-leadership content.
- Create visually impactful PowerPoint and multimedia presentations for major events and executive audiences.
- Guide the evolution of Mitel’s design system, templates, and self-service brand tools to support scalable content creation across the organization.
- Stay current with emerging design, AI, and digital content trends to keep Mitel’s creative output fresh, relevant, and efficient.
- Own Mitel’s brand guidelines and ensure they remain dynamic, clear, and globally relevant, reflecting best practices in accessibility, sustainability, and inclusivity.
- Lead internal brand-ambassador engagement and enablement, equipping employees and partners to represent Mitel confidently and consistently.
- Oversee Mitel’s brand site and core creative asset library, ensuring ease of access and alignment to new initiatives.
- Manage an internal designer and collaborate with content creators on other teams to foster a culture of creativity, accountability, and collaboration.
- Partner with external agencies, freelancers, and production vendors to execute specialized creative projects.
- Collaborate cross-functionally to measure creative impact using data and insights (e.g., campaign engagement, A/B testing, social metrics).
- Manage creative budgets, timelines, and resources to ensure exceptional quality and delivery.
Requirements:
- 8–10+ years of professional design experience in a corporate or agency setting, with at least 3 years in a senior or managerial creative role.
- Exceptional design and art-direction skills, with mastery of Adobe Creative Cloud and a strong understanding of layout, typography, and visual hierarchy.
- Experience leading brand systems and evolving corporate identity in a global or B2B technology environment.
- Proven ability to balance creative vision with brand consistency, accessibility, and business impact.
- Skilled in developing presentations and graphics in Microsoft Office.
- Strong communication, influencing, and storytelling skills.
- Able to articulate creative concepts and rationale to executives and non-design audiences.
- Organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced, evolving organization.
- Familiarity with digital design tools, motion graphics, or web design (HTML/CSS or Figma) is a plus.
- Bachelor’s degree in Graphic Design, Visual Communication, Advertising, or equivalent experience.
- Occasional travel required.
Benefits:
- Medical
- Dental
- Vision
- Life and Disability Insurance
- RRSP matching
- Paid time off (holiday, vacation and sick)
- Employee Assistance Program
- Reward and Recognition Programs
- and more!
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