Product Owner, Fraud, Waste & Abuse
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Job Description
Product Owner leading Fraud, Waste & Abuse product strategy and delivery for Manulife, a global financial services provider. Prioritizing backlogs, roadmaps, customer insights, and data-driven improvements.
Responsibilities:
- Lead and prioritize critical fraud initiatives to deliver business value
- Drive product strategy, roadmap, and delivery for Fraud, Waste & Abuse capabilities
- Own and prioritize the product backlog, including epics, stories, and themes aligned to strategy
- Represent the voice of the customer by incorporating user research and feedback into product decisions
- Partner with agile teams, Scrum Leads, and cross-functional stakeholders to deliver prioritized features
- Use KPIs, experiments, and data analysis to measure performance and guide product direction
- Collaborate with Engineering, Design, and leadership to identify pain points and accelerate value delivery
- Oversee release planning, remove roadblocks, and continuously improve through learning and adaptation
Requirements:
- Required experience in Long-Term Care (LTC), preferably within Fraud, Waste & Abuse, claims, or related product environments
- Strong organizational, analytical, and problem-solving skills
- Excellent verbal and written communication skills
- Solid understanding of technical architecture, current technology stacks, and platform constraints
- Proven experience facilitating journey mapping, story mapping, and roadmap planning sessions
- Demonstrated ability to lead projects or workstreams independently and coordinate small cross-functional teams
- Experience in product development, project management, and change management
- Ability to use KPIs, data interpretation, and performance tracking to validate decisions, measure outcomes, and drive optimization
Benefits:
- Flexible work environment
- Learning and career growth support
- Well-being and inclusion support
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension/401(k) savings plans
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Up to 11 paid holidays annually in the U.S.
- 3 personal days annually
- 150 hours of vacation annually
- 40 hours of sick time annually
- Statutory leaves of absence
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