Senior Manager, OM Program Operations
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Job Description
Senior Manager driving execution of Order Management strategy across transformation programs. Ensuring initiatives align with business outcomes and operational improvement at Deckers Brands.
Responsibilities:
- Align Order Management initiatives to the target operating model, business capabilities, and value streams, resolving gaps and driving strategic outcomes
- Lead development and governance of business use cases and value frameworks, partnering with analytics to define, measure, and communicate value realization
- Partner with Program Managers and Project Managers to ensure initiatives are execution-ready, outcome-driven, and aligned to value, readiness, and adoption milestones
- Coordinate quality planning and testing strategy with enterprise QA, aligning resources, timing, and coverage to program milestones and business risk
- Own program-level communications and orchestrate change enablement, supporting readiness, training, and adoption across the enterprise
- Serve as an integration point across delivery, analytics, QA, and change teams, driving consistency and maturity in program standards, templates, and operating rhythms
- Identify and proactively mitigate risks related to readiness, adoption, quality, or value leakage, ensuring transparency and stakeholder understanding
Requirements:
- Bachelor’s degree in Business, Information Systems, Operations, Supply Chain, or a related field or equivalent experience
- PMP, PgMP, SAFe, or equivalent program/project management certification; relevant change management and agile/product management certifications
- 10+ years of experience in program operations, business operations, transformation, or enterprise delivery roles
- Proven success delivering complex, multi-stakeholder initiatives spanning business and technology environments
- Demonstrated ability to translate strategy into structured, executable plans
- Strong grasp of hybrid delivery methodologies (agile, waterfall, product-centric approaches) and adaptability to evolving needs
- Experience aligning cross-functional teams around shared outcomes without direct authority
- Strong systems thinking and ability to identify interdependencies across work streams
- Experience navigating matrix organizations and influencing senior stakeholders
- Proactive risk identification related to adoption, quality, and value realization
- Strong executive communication and facilitation capabilities
- Strategic and integrative thinking, value-oriented decision making, structured problem solving, and clear, persuasive communication
- Comfort operating in ambiguity and complexity, with organizational and execution discipline
Benefits:
- Competitive Pay and Bonuses
- Financial Planning and wellbeing
- Time away from work
- Extras, discounts and perks
- Growth and Development
- Health and Wellness
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