Senior People Operations Specialist
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Job Description
Senior People Operations Specialist owning Viva’s end-to-end people operations. Scaling staff experiences, workflows, and engagement across Latin America through AI and automation.
Responsibilities:
- Own lifecycle operations end-to-end, including onboarding, offboarding, milestone moments, community-building programs, and weekly company-wide meetings
- Manage People-related vendor relationships, including SW, Nectar, Hexnode, and Net Universe
- Maintain and optimize systems such as Deel, Nectar, Notion, and Google Drive
- Design multi-step automations and oversee internal bots to scale operations
- Define when Vivan interactions require an AI touch versus human support
- Coordinate payroll and IT processes, including bonuses and quarterly payments
- Manage IT logistics, including laptop shipping and cybersecurity compliance
- Monitor talent-engagement signals and proactively address disengagement through improved processes and communication
Requirements:
- 2+ years in Exec, People, Marketing, Product Ops, or similar roles
- Strong hands-on experience working with UI/UX is a huge plus
- Daily use of AI as a core part of operations, including designing automations, analyzing data, and moving faster
- Advanced Notion user able to architect a database
- "Figure it out" mindset connecting existing tools into better workflows
- Critical thinking and strong attention to detail
- Excellent time management and structured communication
- Ability to prioritize by impact and manage expectations across multiple stakeholders
- Emotional maturity and ability to maintain boundaries while translating care for Vivans into well-run processes
- Ability to work remotely across Latin America, specifically Argentina, Honduras, Guatemala, El Salvador, Costa Rica, Nicaragua, Colombia, Ecuador, or Mexico
Benefits:
- 100% remote work, forever
- Fixed schedules, weekends off, and no overtime
- Competitive compensation with salary reviews every six months and performance bonuses
- Comprehensive global health insurance, including medical, dental, vision, mental health, and routine care
- Paid holidays, vacation, sick leave, and family care days
- Family-friendly policies, including parental leave and flexible support
- A culture centered around growth, ownership, well-being, and continuous learning
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