Senior ServiceNow Solutions Architect
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
ServiceNow Solution Designer responsible for scalable solutions in the ServiceNow platform for digital transformation. Acting as a link between business areas and technical teams in the organization.
Responsibilities:
- Design end-to-end solutions on the ServiceNow platform aligned with business needs and corporate architecture;
- Translate business requirements into scalable, sustainable technical solutions;
- Act as a link between stakeholders, business areas and technical teams;
- Create technical and architectural designs and solution blueprints;
- Ensure adherence to ServiceNow best practices, governance standards and architecture;
- Define and oversee integrations between ServiceNow and external corporate systems;
- Provide technical guidance to developers and implementation teams;
- Support architectural decisions and technical reviews of solutions;
- Identify opportunities for automation and optimization of business processes;
- Ensure the quality, performance, security and scalability of implemented solutions;
- Participate in meetings with international stakeholders, leading presentations and technical discussions in English;
- Produce and maintain functional, technical and architectural documentation for solutions;
- Create architecture diagrams, process flows and design artifacts;
- Monitor new features and releases of the ServiceNow platform;
- Propose continuous improvements and innovation initiatives leveraging ServiceNow platform capabilities.
Requirements:
- Proven experience in ServiceNow Solution Design, Solution Architecture or related technical roles;
- Strong knowledge of the ServiceNow platform and its core modules, including ITSM, ITOM and CMDB;
- Experience designing end-to-end enterprise solutions using the ServiceNow platform;
- Solid understanding of ITIL processes and best practices;
- Experience in agile environments using Scrum and/or Kanban;
- Strong analytical and problem-solving skills;
- Ability to convert business requirements into scalable technical solutions;
- Ability to manage multiple priorities in dynamic environments;
- Organized, detail-oriented profile with a strong focus on delivery quality;
- Excellent communication and stakeholder management skills;
- Ability to collaborate across technical teams and business areas;
- Mandatory: Bachelor's degree in Information Technology, Computer Science, Engineering or related fields;
- Preferred: Hands-on experience configuring the ServiceNow platform;
- Experience with customizations and development on the ServiceNow platform;
- Experience with REST and SOAP integrations in ServiceNow;
- Knowledge of integrations with Azure and AWS cloud platforms;
- Experience with ServiceNow Performance Analytics and Reporting;
- Experience in the Utilities or Energy sector;
- ServiceNow Certified System Administrator (CSA);
- ServiceNow Certified Application Developer (CAD);
- ServiceNow Certified Implementation Specialist (CIS);
- ServiceNow architecture certifications;
- Experience in technical leadership and team mentoring.
Benefits:
- Medical insurance for employees and dependents with nationwide coverage (Bradesco or Unimed options);
- Dental insurance with nationwide coverage;
- Meal voucher or food allowance (employee's choice);
- Childcare assistance;
- Life insurance for employees and dependents;
- Gympass for employees and dependents;
- Employee Assistance Program (EAP) with services including Financial Assistance, Legal Assistance, Social Assistance and Psychological Support (24/7);
- Discounts and preferential rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
- Discounts on fee packages and preferential banking rates with Itaú and Bradesco;
- Option for payroll-deductible loans (repayments deducted directly from salary);
- Reimbursement program for selected external certifications;
- Training: company offers a training and development platform with remote and in-person courses in soft skills, technologies and domains covering over 15,000 topics;
- Long-service awards recognizing employees for 3, 5 and 10 years of service and every 5 years thereafter;
- Employee referral bonus for successful hires;
- Fit4Life – program to encourage physical exercise for employees, including scheduled online functional training sessions;
- International opportunities: depending on skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);
- And more.
Similar Jobs
ServiceNow Consultant, ITOM – Senior/Specialist
Senior ITOM Specialist developing and maintaining a scalable CMDB aligned with CSDM framework, implementing data governance practices and managing ServiceNow applications.
System / Business Analyst – PeopleSoft, ServiceNow, Procurement, Financial Operations
System/Business Analyst supporting procurement, financial operations, and vendor engagement activities at Next Generation, Inc. Managing processes and providing financial analysis in a technology-driven environment.
Director, ServiceNow Delivery
Director of ServiceNow Delivery managing global team and standards at TQA. Leading high-quality outcomes and AI tooling integration in ServiceNow projects for enterprise clients.
Business Development Manager – ServiceNow Sovereign Cloud
Business Development Manager focused on acquiring customers in the Enterprise and public sectors for ServiceNow Sovereign Cloud solutions. Engage in solution selling, manage sales cycles, and build partnerships within the ServiceNow ecosystem.
ServiceNow Functional Consultant
ServiceNow Functional Consultant optimizing service management processes at BDO. Collaborating with stakeholders and leading process discovery for ITSM and CSM.
ServiceNow Technical Consultant – Operations
ServiceNow Technical Consultant managing day-to-day ServiceNow delivery across client accounts. Responsibilities include troubleshooting, advisory support, and light development work.
ServiceNow Administrator – Developer
ServiceNow Administrator / Developer supporting change management projects at Dedalus. Collaborating across departments to enhance IT service management in the healthcare technology sector.
ServiceNow Developer
Mid Level ServiceNow Developer supporting customer environment operations. Designing and developing ServiceNow applications and solutions for BCMC with a focus on code quality and integration.
Senior CMDB Engineer – ServiceNow, HAM/SAM
Senior CMDB Engineer responsible for designing and implementing ServiceNow CMDB, HAM, and SAM capabilities at Genesys. Partnering with various teams to support operational objectives and governance initiatives.
ServiceNow Developer
ServiceNow Developer at Stefanini creating and customizing ITSM solutions. Collaborating on modern service workflows and integrations for global customers.
ServiceNow App Engine Developer (Mid/Senior)
Desenvolvedor(a) ServiceNow construindo aplicações e automações com foco no App Engine. Junte-se à Stefanini e ajude a transformar soluções em parceria com os clientes.
Senior Business Analyst
Work with business stakeholders to define and document ServiceNow requirements and identify automation opportunities. Collaborate with technical teams to configure, test and deploy ServiceNow solutions while providing user training and documentation.
ServiceNow Developer – CMDB, Now Assist AI – Senior
Senior ServiceNow Developer at Mollica IT focusing on innovative projects and comprehensive solutions. Collaborating on ITSM processes and maintaining the ServiceNow platform across multiple modules.
Pessoa Desenvolvedora ServiceNow – Sênior
Desenvolvedor ServiceNow Sênior na Mollica IT, atuando em soluções de IA com Now Assist AI. Buscando aprimorar a plataforma ServiceNow através de automação e eficiência.
Azure ServiceNow Developer – Contract
Developing ServiceNow ITOM solutions with a strong focus on Azure cloud integrations for Vertex Pharmaceuticals. Ensuring scalable and compliant solutions for enterprise infrastructure visibility.
Senior ServiceNow Technical Program Manager
Senior Technical Program Manager overseeing and managing BCMC's DoD Program. Leading teams to build and manage classified and unclassified ServiceNow FSM capabilities.
ServiceNow Implementation Consultant
ServiceNow Implementation Consultant leading complex ITSM modernization engagement for a credit union client. Requires deep ServiceNow expertise and strong client-facing skills.
Servicenow Technical Consultant – HAM
Technical Consultant specializing in IT Asset Management solutions using ServiceNow. Responsible for architecture, process establishment, and implementation or evolution of the HAM module.
ServiceNow Developer – Administrator
ServiceNow Developer/Administrator enhancing and supporting the ServiceNow platform at GDIT. Join us in empowering organizations with innovative solutions.
ServiceNow Delivery Specialist
ServiceNow Delivery Specialist providing implementation and support for federal clients. Focused on testing, deployment, and effective customer communication for ServiceNow solutions.