Senior Professional Services Representative
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Job Description
Application Consultant implementing and optimizing PowerSchool’s BusinessPlus ERP for education organizations. Configuring Finance and Procurement modules, training clients, and supporting post-go-live success.
Responsibilities:
- Implement, configure, train users on, and support the BusinessPlus ERP system, primarily Finance, Procurement, and related modules
- Configure system settings, tables, and business rules based on client requirements
- Translate functional requirements into system configuration and design specifications
- Support data conversion activities, including validation and reconciliation assistance
- Facilitate discovery sessions, workshops, and requirement-gathering meetings
- Advise clients on best practices and system capabilities throughout implementation and post-go-live
- Manage client expectations and communicate progress, risks, and issues
- Develop and execute test plans, including unit, system, and UAT support
- Troubleshoot functional issues and collaborate with technical teams on resolutions
- Develop training materials and deliver end-user and administrator training
- Create and maintain process flows, configuration guides, and other documentation
- Support knowledge transfer to clients and internal teams
- Provide go-live support and stabilization assistance
- Assist with issue resolution, enhancements, optimization requests, client adoption, and system improvements
- Deliver project milestones on time and within scope while maintaining client satisfaction and configuration quality
Requirements:
- Bachelor’s degree in Business, Information Systems, Finance, or related field (or equivalent experience)
- Minimum of 5+ years of relevant and related work experience
- 3–7+ years of experience implementing or supporting ERP systems
- Hands-on experience with BusinessPlus (preferred) or similar ERP platforms
- Strong functional knowledge in Finance, including GL, AP, AR, or Budgeting
- Experience with data conversion, testing, and system configuration
- Strong analytical, problem-solving, and troubleshooting skills
- Experience working with public sector or K-12 clients (preferred)
- Familiarity with payroll compliance requirements, multi-state preferred
- Knowledge of reporting tools and queries within BusinessPlus (preferred)
- Exposure to integrations, interfaces, or data migration tools (preferred)
- Project implementation experience in a consulting environment (preferred)
- Excellent communication and client-facing skills
- Ability to translate technical concepts into business-friendly language
- Strong organization and time management skills across multiple projects
- Detail-oriented with a focus on accuracy and quality
- Proactive risk identification and issue resolution
- Travel occasionally, up to 25-30%, for team summits, training, customer meetings, and company events
- Additional experience may substitute for an advanced degree
Benefits:
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
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