Senior Project Manager
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Job Description
Senior Project Manager leading clinical outcome assessment localization and eCOA programs at ICON, a global clinical research organization. Managing multilingual content, migrations, licensing, quality, and automation across pharmaceutical studies.
Responsibilities:
- Lead delivery of clinical outcome assessment localization and electronic Clinical Outcome Assessment programs across multiple clinical studies
- Serve as the primary operational contact for incoming localization and eCOA requests and coordinate project kickoffs
- Develop and manage project plans, requirements, timelines, deliverables, risks, and resource needs across concurrent studies
- Lead collaboration among client stakeholders, study teams, localization specialists, technology teams, copyright holders, vendors, and other partners
- Assess questionnaire, translation, licensing, and supporting-asset readiness before translation and eCOA migration
- Coordinate copyright licensing, source-content review, translation preparation, multilingual deliverables, content modifications, and version management
- Oversee automation-enabled eCOA questionnaire migrations and evaluate outputs for linguistic, formatting, technical, and content-readiness issues
- Identify and document migration defects, support root-cause analysis, recommend corrective actions, and provide feedback to technology teams
- Monitor quality, timelines, review cycles, productivity, and stakeholder satisfaction through dashboards and status reporting
- Maintain complete, accurate, version-controlled, and audit-ready documentation in SharePoint and document-management systems
- Identify process improvements to reduce bottlenecks, increase content reuse, shorten migration timelines, reduce manual effort, and standardize processes
- Support validation and implementation of automation, artificial intelligence, and emerging technologies
- Provide project leadership and guidance to cross-functional contributors while promoting quality, collaboration, and continuous improvement
Requirements:
- Bachelor’s degree in Life Sciences, Languages, Translation, Clinical Research, Healthcare Administration, Project Management, or a related discipline
- At least five years of relevant experience in clinical localization, clinical operations, clinical technology, or project management within a pharmaceutical, biotechnology, CRO, or related environment
- Experience managing multiple concurrent projects, timelines, risks, deliverables, and cross-functional stakeholders in a fast-paced, matrix environment
- Strong understanding of multilingual content development, translation, and localization workflows
- Excellent communication, stakeholder-management, organizational, analytical, and problem-solving skills, with strong attention to detail
- Experience using SharePoint, document-management systems, collaboration platforms, and project-tracking tools
- Ability to work independently, manage competing priorities, and maintain complete, accurate, and audit-ready project documentation
- Direct experience with Clinical Outcome Assessments, electronic Clinical Outcome Assessments, and questionnaire migration projects is highly preferred
- Experience with copyright licensing, content acquisition, translation preparation, and version-management processes is highly preferred
- Familiarity with eCOA platforms, localization technologies, translation-management systems, or comparable clinical technologies is preferred
- Experience reviewing migration outputs, documenting defects, performing root-cause analysis, or supporting quality-validation activities is preferred
- Experience supporting automation, artificial intelligence, or clinical-technology pilot programs is preferred
- PMP or an equivalent project-management certification is preferred
- Legal right to work in the country where the role is based
Benefits:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
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