Senior Sales Operations Analyst – Customer Success
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Sr. Sales Operations Analyst supporting Customer Success operations, renewals and expansions at Backblaze. Collaborating closely with Sales Operations for efficient execution in LATAM.
Responsibilities:
- Support Sales Operations functions related to post-sale execution, including:
- Customer lifecycle management
- Renewals and expansion tracking
- Support handoffs and visibility
- Ensure clean handoffs from Sales to Customer Success through consistent data, process adherence, and system workflows.
- Assist CS and Support leadership with operational reporting and insights.
- Serve as first-level system administrator for Customer Success and Support–related tools, including:
- Salesforce.com (account, opportunity, renewal, and reporting support)
- Customer Success platforms (e.g., Gainsight, Totango, Catalyst, ChurnZero, or similar)
- Support platforms (e.g., Zendesk or equivalent)
- Manage user access, permissions, basic configuration, and issue triage.
- Partner with Sales Ops leadership, IT, and CS on system improvements and integrations.
- Support rollout and adoption of new features and workflows.
- Build and maintain reporting to support:
- Renewals and expansion visibility
- Customer health and engagement tracking
- Support volume and responsiveness
- Ensure consistency between Sales, CS, and Support reporting definitions.
- Support forecasting inputs related to renewals and retention.
- Partner with Sales Operations Support Associate to:
- Provide frontline operational support to Customer Success and Support teams.
- Develop and maintain:
- System user guides
- CS and Support Operations SOPs
- Process documentation and workflow diagrams
- Support onboarding and enablement by reinforcing system usage and operational best practices.
- Assist with communications related to process or system changes.
Requirements:
- 5–7+ years of experience in Sales Operations, Revenue Operations, or CS Operations in a SaaS or recurring-revenue environment.
- Strong understanding of post-sale operations, including renewals, expansions, and customer lifecycle management.
- Hands-on experience with Salesforce.com (required).
- Experience supporting Customer Success and Support platforms (required).
- Strong reporting and data hygiene skills.
- Comfortable operating as a support-focused senior IC.
Benefits:
- At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing.
Similar Jobs
Sales Operations Manager
Sales Operations Manager responsible for managing Costco account operations at SharkNinja. Overseeing demand planning, inventory, and analyzing sales performance.
Sales Operations Specialist
Sales Operations Specialist at Mighty Networks powering systems and processes for Sales and Customer Success teams. Focused on contract preparation, CRM management, reporting, and invoicing efficiency.
Sales Operations Lead
Sales Operations Lead optimizing revenue operations for an enterprise AI platform. Driving pipeline integrity, forecast accuracy, and rep productivity in a scaling AI company.
Senior Sales Operations Specialist
Sales Operations Specialist managing orders, escalations, and customer communication for Topcon Healthcare's sales team. Collaborating cross-functionally to maximize sales revenue and ensure customer satisfaction.
Sales Enablement Manager
Sales Enablement Manager optimizing sales processes at New Relic. Leading design and execution of global value selling frameworks and training programs.
Senior Sales Operations Analyst
Senior Sales Operations Analyst supporting sales and revenue teams through data analysis and reporting. Join Cision, a PR and marketing tech leader, in remote Canada.
Sales Operations Manager
Sales Operations Manager optimizing sales processes and managing commissions at Net at Work. Driving data-driven solutions and enhancing sales performance in a collaborative environment.
Senior Sales Operations Specialist
Senior Sales Operations Specialist at Topcon improving sales performance and customer satisfaction. Managing complex orders and collaborating with cross-functional teams while supporting the Canadian sales organization.
Sales Enablement Manager
Manager, Sales Enablement at rapid growth SaaS company focusing on sales performance and productivity insights. Collaborating to improve execution and boost revenue outcomes through targeted programs.
Sales Enablement Manager
Sales Enablement Manager at Optro analyzing sales performance and building insights-based enablement programs for B2B SaaS revenue teams.
Sales Operations Lead
Sales Operations Lead driving revenue operations for Coder's EMEA teams. Supporting sales, partners, customer success, and sales engineering operations for improved clarity and efficiency.
Senior Sales Operations Manager, Hubspot
Senior Sales Operations Manager focused on building HubSpot architecture and systems for SalesRabbit. Analyzing sales processes and implementing solutions to enhance productivity and revenue growth.
Sales Enablement Manager – Strategic Programs
Sales Enablement Manager implementing sales enablement strategy and training for Covetrus teams. Working across functions to enhance sales readiness and performance in support of strategic programs.
Sales Enablement Manager – Strategic Accounts
Sales Enablement Manager at Covetrus delivering enablement programs for sales teams. Collaborating cross-functionally to drive growth and improve sales readiness with strategic accounts.
Sales Operations Analyst
Sales Operations Analyst managing contract creation and deal processing at Workstreet, aiding sales teams' efficiency in a high-volume environment.
Sales Operations Specialist
Sales Operations Specialist responsible for executing daily operations and supporting Salesforce processes for a healthcare company. Ensuring data accuracy and empowering the sales organization.
Clinical Sales Enablement Manager
Clinical Sales Enablement Manager leading the design and delivery of sales education programs at Stryker. Overseeing a team dedicated to elevating sales effectiveness and improving patient outcomes.
Sales Operations Analyst
Sales Operations Analyst supporting service supply chain contracts by collaborating with sales and engineering teams. Streamlining sales processes and managing CRM to enhance efficiency and reporting.
Associate Sales Strategy Manager
Associate Sales Strategy Manager supporting category and customer strategies through data analysis at PurposeBuilt Brands. Collaborating with teams to drive business growth and create retail-focused narratives.
Sales Operations Manager
Sales Operations Manager driving operational excellence in go-to-market organization for HSP Group. Responsible for pipeline maintenance, commission management, and sales analytics in a remote role.