Senior Sales Operations Analyst – Sales, LATAM
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Job Description
Senior Sales Operations Analyst optimizing sales processes and supporting LATAM sales teams at Backblaze. Focus on systems administration and frontline sales support to improve operational efficiency.
Responsibilities:
- Support day-to-day Sales Operations functions for direct sales and channel teams.
- Maintain and optimize core sales processes including:
- Lead and account management
- Opportunity stages and pipeline progression
- Channel deal registration and partner workflows
- Forecasting support and pipeline hygiene
- Assist Sales leadership with pipeline inspection, deal reviews, and forecast preparation.
- Identify process gaps and recommend incremental, scalable improvements.
- Serve as first-level system administrator for Sales-facing tools, including:
- Salesforce.com (CRM support, configuration assistance, reporting)
- Outreach (user setup, cadence support, troubleshooting)
- Gong (user access, tagging support, reporting)
- ZoomInfo, LeanData, and related Sales tech
- Partner with Sales Ops leadership and IT on system enhancements, integrations, and issue resolution.
- Manage user access, permissions, basic configuration changes, and ongoing system maintenance.
- Support adoption of AI-enabled tools (e.g., Clay, Qualified) as directed by Sales Ops leadership.
- Build and maintain Salesforce dashboards and reports to support:
- Pipeline generation and conversion
- Forecast accuracy
- Rep and channel partner productivity
- Ensure data accuracy and consistency used in Sales reporting.
- Support ad hoc analysis for Sales Operations, Sales leadership, and Finance as needed.
- Act as a frontline Sales Operations support resource for sellers and channel managers.
- Develop and maintain:
- User guides and how-to documentation
- Sales Operations SOPs
- Process documentation and workflow diagrams
- Support onboarding and ongoing enablement by reinforcing process standards and system usage.
- Assist with communications related to process or system updates.
Requirements:
- 5–7+ years of experience in Sales Operations or Revenue Operations in a SaaS or recurring-revenue environment.
- Strong foundation in traditional Sales Operations, including pipeline management, forecasting support, and reporting.
- Hands-on experience with Salesforce.com (required).
- Experience supporting Outreach and Gong (required).
- Experience supporting direct and/or channel sales teams strongly preferred.
- Strong attention to detail with a service-oriented mindset.
- Ability to document processes clearly and support end users effectively.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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