Senior Service Delivery Manager
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Job Description
Senior Service Delivery Manager overseeing operational execution across multiple sites for healthcare data solutions. Leading teams to ensure high-quality and compliant services in healthcare operations.
Responsibilities:
- Stabilize execution across multiple sites or portfolios, resolving cross-site bottlenecks and operational risks
- Serve as the senior point of escalation for complex operational issues (non-customer-facing)
- Monitor KPIs and drive corrective action where trends indicate risk
- Coach and mentor Service Delivery Managers to strengthen leadership capability
- Partner with Managers and Supervisors to address performance issues and development needs
- Reinforce standardized workflows and reduce operational drift
- Support audit readiness and compliance with HIPAA, DMPO, UAD, and internal standards
- Identify multi-site quality trends and deploy targeted improvement actions
- Ensure operational readiness for new tools, workflows, and training models
- Execute and support cross-site continuous improvement initiatives
Requirements:
- Experience managing teams in healthcare operations, HIM, or a large-scale production environment
- Demonstrated ability to coach and develop people leaders
- Comfort using metrics and dashboards to guide operational decision-making
- Strong understanding of HIPAA and regulated workflows
- Problem-solving skills and the ability to respond quickly to operational fluctuations
- Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services
Benefits:
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development opportunities
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