Senior Solutions Engineer
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Job Description
Senior Solutions Engineer demonstrating zerohash's solutions to clients and ensuring successful implementation. Collaborating with sales and technical teams to address customer business needs across the fintech space.
Responsibilities:
- Become an expert on zerohash’s platform capabilities, APIs, and integration pathways.
- Serve as the technical lead and main technical contact for partners throughout the customer lifecycle (pre and post-sale).
- Partner with the Sales team to demonstrate to customers how zerohash can best address their use cases and technical requirements.
- Specifically, to design solutions, share integration best practices, and create collateral to support the sales process.
- Synthesize customer requirements into documented solution design and customization requests for internal teams.
- Collaborate with Implementation Managers to ensure a smooth implementation and successful launch for partners.
- Provide technical support to help partners resolve any issues that are impediments to adoption and usage throughout the implementation phase.
- Share customer interests, needs, and product feedback to internal zerohash Product teams.
- Maintain awareness of internal roadmap and new product features to evangelize with customers.
- Continuously learn and update skills and keep aware of industry trends in the cryptocurrency and blockchain technology space.
Requirements:
- 3+ years of experience in client-facing solutions engineering, technical sales, or consulting roles, at a SaaS fintech company (e.g. banking-as-a-service, brokerage-as a service, payment-as-a-service business)
- Excellent knowledge of web services, APIs, and related standards such as HTTP and REST, you understand web architecture and how data passes between systems
- Experience with SQL, Javascript, Python, and/or Golang
- Domain expertise in FIX protocol, brokerage operations, or trading environments
- Self-starter able to take on tasks with minimal oversight and guidance
- Excellent communication (written and verbal) and presentation skills, both internally and externally
- Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
- Ability to clearly articulate technical topics to a non-technical audience.
- Preferred Knowledge of digital assets, asset settlement, lending, yield, and defi products.
Benefits:
- Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
- Vision & Dental Insurance (U.S. only)
- Chance to earn equity
- Maternity & Paternity leave (after 6 months)
- WeWork All Access Membership
- WFH Yearly Stipend
- L&D Yearly Stipend (after 6 months)
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