Senior Support Service Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Support Service Manager responsible for client relationship and service delivery at Effective People. Overseeing support services and driving client satisfaction across SAP SuccessFactors modules.
Responsibilities:
- Act as the primary point of contact for assigned support customers
- Manage and oversee service delivery, ensuring SLA and KPI commitments are met
- Build and maintain strong client relationships, driving satisfaction and retention
- Coordinate internally with consulting, support, and operations teams
- Monitor service performance and lead continuous improvement initiatives
- Support issue escalation management and ensure timely resolution
- Provide functional guidance on SuccessFactors solutions and processes
- Identify opportunities for service optimization and upselling
Requirements:
- Proven experience in a support/service management role (e.g., SSM, Service Delivery Manager, Customer Success)
- Strong background in client-facing roles, especially in support environments
- Solid understanding of SAP SuccessFactors modules (Employee Central, Talent, Performance, etc.)
- Ability to understand HR processes and system workflows (technical expertise not required)
- Excellent communication and stakeholder management skills
- Strong problem-solving mindset and ability to manage priorities
- Experience working in an international / matrix environment is a plus
Benefits:
- Benefits package tailored to each region where we have employees
- Yearly bonus linked to company performance
- Fully remote work environment
- Home office setup reimbursement (desk and chair)
- Work-life balance
- Learning and development opportunities, including support for certifications in various professional areas
- Exposure to international and well-known clients across the market
- Flat organizational structure that encourages collaboration and knowledge sharing
Similar Jobs
Strategic Intelligence Manager – Protective Intelligence
Strategic Intelligence Manager at Coinbase conducting intelligence and due diligence for M&A and strategic partnerships. Delivering geopolitical assessments to guide decision-making at the executive level.
TMT Industry Strategy Manager
TMT Industry Strategy and Digital Media Manager driving strategic initiatives and projects in the digital media and TMT industry. Collaborating across teams to enhance knowledge sharing and service delivery.
Gerente Regional
Regional Manager for Scania Financial Services overseeing credit and financial solutions in Santa Catarina. Focusing on client relationships and commercial sales support.
Oncology Case Manager
Oncology Case Manager working with Kaiser physicians and internal Caris teams to manage account relationships and facilitate timely communication. Ensuring an exceptional customer experience and supporting case management activities.
RN Nurse Care Manager
RN Nurse Care Manager managing high-risk patient care at HarmonyCares, a national provider of in-home primary care for complex healthcare needs. Focus on personalized care plans and enhancing health outcomes.
Engagement Manager – Professional Services
Engagement Manager leading a team of Integration Consultants at Omatic Software. Driving customer success and overseeing onboarding processes in a nonprofit-focused environment.
Senior Manager, Product Planning
Senior Manager, Product Planning specializing in hotel content management for BCD Travel. Driving API integration and enhancing hotel booking capabilities globally.
Manager, Performance Management
Manager, Performance Management at BCD Travel optimizing supplier performance and supporting commercial strategy through data-driven insights and analytics.
Senior Commercial Manager
Senior Commercial Manager in Battery Energy Storage Systems at Canadian Solar. Leading contract negotiations and commercial tender processes to support EMEA projects.
Infrastructure & Capital Projects – FEMA Grant Manager
FEMA Grant Manager managing grant compliance and administration with Accenture Infrastructure & Capital Projects. Overseeing audits, reporting, and compliance adherence within a remote work environment.
Channel Manager, French
Channel Manager managing partnerships and driving sales for AI-powered business communication in the French market. Supporting growth by creating business opportunities and developing C-Level relationships.
Senior Manager, Political Affairs
Strategic leader in Political Affairs managing PAC operations and political engagement for Royal Caribbean Group. Fostering relationships with legislators and enhancing industry education.
Construction Manager
Construction Manager overseeing schedules and quality control in residential construction at Century Complete. Coordinating activities, ensuring customer satisfaction, and managing vendor performance.
Estimator, Scheduling Manager – Construction
Estimator and Scheduling Manager at NORESCO overseeing construction and facility improvements. Involves estimating, scheduling, and managing project documentation in the construction sector.
Manager, Implementations
Manager, Implementations responsible for client business implementations and operational improvements at a 3PL company. Collaborating with cross-functional teams to ensure success for new clients while overseeing project execution.
Change Manager
Change Manager needed for Centorrino Technologies in Australia to manage IT Change Management processes. Collaborate with teams to enhance customer experience and ensure effective change execution and governance.
Regional Manager, Analytics – Americas
Regional Manager of Hotel Analytics driving financial operations within Hyatt hotels. Collaborating with property-level finance teams to enhance profitability and operational performance.
Associate Manager, Trade Policy
Associate Manager handling MAP policy execution and sales governance processes at Newell Brands. Focusing on data analysis and stakeholder management to ensure compliance and operational effectiveness.
Manager, Product Planning and Development
Manager Product Planning overseeing product development for BCD Travel's solutions while collaborating with internal and external stakeholders to maximize market opportunities.
Faculty Manager
Faculty Manager supporting and leading faculty within AAPC's Instructor-Led Training department. Ensuring instructors are prepared, supported, and held to quality standards.