Senior Talent Development Manager – Health Navigation
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Job Description
Senior Talent Development Manager overseeing training programs in Health Navigation at Alight. Driving strategy and execution for scalable learning initiatives in a supportive environment.
Responsibilities:
- Owning end-to-end design, delivery, and continuous improvement of clinical and non-clinical training programs, including onboarding, continuing education, and leadership development
- Translating instructor-led content into scalable digital learning and managing an organized, quality-controlled content pipeline
- Enabling operational initiatives (e.g., system rollouts, tool enhancements, process changes) through timely training, communications, and colleague readiness
- Leading, coaching, and developing a team of training managers to deliver consistent, high-quality learning experiences
- Setting priorities and managing day-to-day team performance, driving alignment, accountability, and on-time execution
- Overseeing new hire training operations, including forecasting, capacity planning, and contingency planning
- Ensuring training schedules, logistics, and delivery models run smoothly and adapt to shifting demand
- Maintaining accurate, accessible training content through audits, version control, and continuous improvement; oversee content libraries and knowledge tools
- Using data, trends, and stakeholder input to identify training gaps, set priorities, and measure effectiveness
- Representing talent Development in cross-functional and leadership forums, leading projects and ensuring enablement needs are built into enterprise initiatives
Requirements:
- Possess Bachelor required (Education, Organizational Development, Instructional Design, Communications, or related field)
- 3+ years of experience in a clinical operations or service delivery environment (e.g., healthcare navigation, contact center, or similar frontline operations)
- 3+ years of experience in Learning & Development, training, instructional design, or enablement
- Able to design and deliver training programs using a structured approach (e.g., ADDIE), including planning, milestones, and stakeholder management
- Able to build and sustain scalable onboarding and continuing education training systems
- Possess skills at converting instructor-led material into repeatable digital learning and managing a quality-controlled content development process
- Possess hands-on experience with eLearning/content tools such as Adobe Captivate, Easygenerator, Synthesia, and Articulate (or similar)
- Possess analytical and problem-solving skills; able to assess training needs, measure effectiveness, and drive continuous improvement
- Clear, reliable communicator who can simplify ambiguity, align stakeholders, and influence across functions
- Possess experience leading or mentoring others (directly or indirectly) and delivering results through a team.
Benefits:
- health, dental and vision coverages starting Day One
- wellbeing programs
- retirement plans with contribution matching
- generous time off
- parental leave
- continuing education
- career growth opportunities
- flexible working arrangements
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