Service BDC Agent – Inbound Customer Engagement Specialist
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Job Description
Inbound automotive customer engagement specialist serving dealer customers for Better Car People. Handling calls, consultative sales, appointments, and customer-first service from home.
Responsibilities:
- Deliver extraordinary service on inbound and outbound calls in a fast-paced, structured customer care environment
- Follow the Customer First philosophy
- Continuously improve selling skills, including rapport-building, understanding customer needs, handling objections, and closing sales
- Use tools and resources to identify custom solutions and anticipate customer needs
- Maintain first-point-of-contact resolution
- Meet and exceed goals for customer survey results, sales rates, quality, compliance, and productivity
Requirements:
- Proven success in a customer service and consultative sales environment (two years+)
- Strong listening, consultative rapport-building, resourcefulness, and written and verbal communication skills
- Resilience to manage a steady stream of customer calls and meet performance metrics
- Ability to adapt communication style to varied personalities and situations
- Commitment to implementing feedback
- Technical savvy to multitask and navigate computer systems and applications with speed and accuracy
- Timeliness and reliability; adherence to the daily schedule
- Dedicated, separate high-speed internet with at least 50 Mbps download speed via DSL, fiber, or cable; wireless and satellite ISPs not allowed
- Ethernet cable hardwired connection required
- Computer three years old or newer with at least 16GB RAM
- Minimum of two monitors/screens
- Secure home office free from background noise or distractions
- Residence in Alabama, Arizona, Florida, Georgia, Louisiana, North Carolina, South Carolina, Texas, Tennessee, or Utah
- High school diploma or equivalent required
- Successful completion of a background verification check, subject to applicable laws and regulations
Benefits:
- Industry-leading training and ongoing coaching
- Full-time virtual, work-from-home position
- Schedule options of 4x10-hour shifts or 5x8-hour shifts
- Equal opportunity employment
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