Service Support Representative
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Job Description
Service Support Representative responsible for application processing and claims in the insurance sector. Aiding in daily operations and assisting the sales team as needed.
Responsibilities:
- Responsible for knowing insurance plan details such as eligibility to complete applications, enrollments or claims accurately.
- Responsible for meeting contractual department goals by completing daily work given within guidelines set by the insurance carrier or the association and working directly with the sales team or insurance carrier when need be.
- Assist in printing daily batches of issue packets for new business.
- Assist in getting out-going mail to mailroom daily.
- Process daily carrier decision files for new business.
- Assign incoming mail to correct subgroup within the department.
Requirements:
- High school diploma or general education degree (GED).
- Minimum of 1 year of related operations experience or equivalent combination of education and experience.
- Proficiency with basic PC skills including Microsoft Office – Word, Excel, and Outlook.
- Attention to detail with a demonstrated ability to maintain a high-level of organization while prioritizing multiple tasks throughout the workday.
- Strong interpersonal skills with a proven ability to interface effectively at all levels within an organization.
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