ServiceNow Administrator II
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
ServiceNow Administrator II managing day-to-day platform operations at Jamf. Collaborating with stakeholders and enhancing system efficiency while providing technical support.
Responsibilities:
- Own the day-to-day administration, maintenance, and configuration of the ServiceNow platform.
- Manage the incident queue within ServiceNow and ability to proactively troubleshoot and solve issues.
- Design and implement custom workflows, scripts, and automation solutions using ServiceNow Studio and scripting languages (JavaScript, Glide).
- Direct and coordinate platform upgrades, patches, and releases, ensuring minimal downtime.
- Provide training, technical support, and guidance to end-users and stakeholders to ensure effective platform usage.
- Monitor and resolve system issues, incidents, and tickets in alignment with ITIL processes.
- Configure and maintain integrations with other enterprise systems and tools.
- Ensure platform compliance with organizational policies, security standards, and regulatory requirements.
- Develop and maintain reports, dashboards, and performance metrics to support data-driven decision-making.
Requirements:
- 3 years or more of experience as a ServiceNow Administrator or similar role (Required).
- Strong proficiency in ServiceNow modules (ITSM, ITOM, HRSD, CSM, CMDB, APM, GRC, Sec Ops) (Required).
- Hands-on experience with ServiceNow scripting, workflows, and configuration (Required).
- Familiarity with ITIL framework and its implementation in ServiceNow (Required).
- Understanding of system integrations using APIs, REST/SOAP (Required).
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) (Required).
- ServiceNow Certified System Administrator (CSA) or equivalent certification (Required).
- Additional ServiceNow certifications (Implementation or management of modules) (Required).
Benefits:
- We put people over profits – which is why our customers keep coming back to us.
- Named one of Forbes Most Trusted Companies in 2024.
- Over 100,000 Jamf Nation users, the largest online IT community in the world.
- You will have the opportunity to make a real and meaningful impact for more than 50,000 global customers with the best Apple device management solution in the world.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
Similar Jobs
ServiceNow Scrum Master
ServiceNow Scrum Master guiding Agile teams for federal clients at Bravium Consulting. Leading Scrum ceremonies, coaching, and ensuring high-quality ServiceNow implementations.
Senior ServiceNow ITOM Developer – Ongoing, Embedded Role
Offshore Senior ServiceNow ITOM Developer focused on enhancing ITOM capabilities post-implementation for an ongoing engagement addressing scaling solutions.
Offshore ServiceNow ITOM Architect – 8-Week Implementation Contract
Offshore ServiceNow ITOM Architect for a short-term engagement delivering core ITOM capabilities. Focused on service modeling, mapping, and event management under CSDM best practices.
ServiceNow Architect
ServiceNow Architect consulting on architecture best practices for client solutions in agile teams. Collaborating effectively to analyze and design enterprise processes on the ServiceNow platform.
ServiceNow Engineer
ServiceNow Engineer partnering with an architect to implement scalable healthcare insurance solutions. Configuring and developing CSM and HCLS modules for efficient operations.
Senior ServiceNow Developer
Senior ServiceNow Developer designing, developing, and maintaining ITSM solutions for Hunter Strategy. Collaborating with teams to optimize ServiceNow capabilities and automate operations.
Tech Lead – ServiceNow
Tech Lead for ServiceNow overseeing development teams and translating business needs into technical solutions in São Paulo. Ensuring project delivery and team guidance for optimal processes.
Senior ServiceNow Developer, Secret Clearance
Senior ServiceNow Developer leading configuration and development for Federal clients. Seeking a technical resource with ServiceNow expertise and strong development experience.
ServiceNow Developer – Senior, ITOM/CMD
ServiceNow developer focused on ITOM solutions at a global leader in digital services. Join an innovative team dedicated to technology and strategic data management.
ServiceNow Analyst
Analyste ServiceNow soutenant le développement et l’optimisation d’une plateforme pour un client international. Télétravail 100% avec possibilité de renouvellement.
ServiceNow Developer
ServiceNow Developer supporting application development and system components for a global technology solutions company. Contributing to technical solutions, system features, and team mentoring.
ServiceNow Developer
ServiceNow Developer supporting applications and system features at Unisys. Work remotely from Mexico while contributing to design, development, and testing of system features.
ServiceNow Development
ServiceNow Developer focused on developing, configuring, and customizing applications on the platform. Collaborating with cross-functional teams to deliver efficient solutions.
Senior Consulting Engineer – ServiceNow
Senior Consulting Engineer designing and delivering ServiceNow solutions at CDW. Providing mentorship and ensuring client satisfaction through high-quality technology solutions.
Senior Business Analyst – ServiceNow
Business Analyst leading the requirements gathering for ServiceNow projects. Acting as liaison between business areas and technical teams while ensuring best practices are followed.
ServiceNow Systems Analyst
ServiceNow Systems Analyst designing business-focused IT solutions for process improvements. Collaborating with various stakeholders and providing technical guidance in ServiceNow implementations.
Customer Success Manager – ServiceNow
Customer Success Manager managing ServiceNow accounts for LATAM clients. Driving adoption, measurable outcomes, and stakeholder relationships while leading business reviews and success planning.
ServiceNow Architect – SME
ServiceNow Architect SME developing solutions for mission-critical government projects at GDIT. Leading architecture and ensuring alignment with business goals and industry best practices for ServiceNow.
Senior ServiceNow Developer
Senior ServiceNow Developer driving engineering best practices and integrating diverse work streams at Inovalon. Focusing on data-driven solutions to empower healthcare improvements.
Business Analyst – ServiceNow CSM, Senior
Business Analyst working on ServiceNow CSM projects remotely. Involves requirement gathering, process optimization, and stakeholder engagement.