Services Proposal Manager
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Job Description
Proposal Manager developing high-quality, customer-centric services proposals for RFx and strategic bids at Ciena. Leading cross-functional teams for cohesive and compliant responses.
Responsibilities:
- Lead development of high‑quality, customer‑centric services proposals for RFx responses, strategic bids, and large‑scale opportunities
- Interpret customer requirements and translate them into clear service deliverables, roles, responsibilities, and timelines
- Coordinate cross‑functional inputs across SPLM, SQC, COT, Sales, Legal, and Commercial teams to deliver cohesive, compliant responses
- Develop value‑driven proposal narratives that highlight service differentiation, feasibility, and measurable outcomes
- Identify and manage risks, validate assumptions, and ensure accuracy, clarity, and consistency across all service content
- Support multi‑region service bids by transforming technical inputs into compelling, customer‑aligned messaging
- Maintain accurate data and metadata across proposal platforms and continuously optimize service proposal workflows using automation and AI‑driven tools
Requirements:
- 3–6+ years of experience in proposal management, presales, service solutioning, or telecom/networking roles
- Bachelor’s degree in Business, Communications, Engineering, or a related field (advanced degree preferred)
- Strong writing, analytical, communication, and service delivery capabilities
- Experience coordinating cross‑functional teams and managing deliverables under tight timelines
- Knowledge of telecom or networking services portfolios, including optical networking, IP networking, and software services
- Proficiency with Microsoft 365, generative AI tools, proposal automation platforms, and data‑driven methods
- Demonstrated ability to streamline processes and enhance collaboration across teams
Benefits:
- Medical, dental, and vision plans
- Participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
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