Solutions Engineer
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Job Description
Solutions Engineer supporting customer API and webhook integrations for MD Integrations’ digital health telehealth platform. Troubleshooting implementations and guiding successful clinical-care go-lives.
Responsibilities:
- Act as the technical point of contact for new customer integrations from setup to post-launch support
- Assist customers with API configuration and test scenarios
- Validate integration setup over screen share and guide customers in real time
- Troubleshoot integration issues using Postman, logs, and internal dashboards
- Collaborate with engineering on complex escalations
- Translate customer inquiries and data needs into technical tasks and configuration notes
- Work with Clinical Support Team and Customer Success Managers to align customer expectations and technical capabilities
- Create or improve internal and client-facing technical documentation, guides, dashboards, workflows, and knowledge base
- Identify recurring issues or friction points and recommend ways to simplify or automate integration processes
- Maintain responsiveness, follow-through, and customer empathy throughout the integration lifecycle
Requirements:
- 3+ years’ experience in a prospect-/customer-facing role directly supporting technical implementations such as a Solutions Engineer or Technical Support
- Strong foundational understanding of APIs, Webhooks, JSON payloads, and HTTP status codes
- Understanding of Webhooks and REST APIs
- Familiarity with data mapping, payload structures, or basic scripting (Python, JavaScript, or SQL)
- Experience using tools such as HubSpot, Postman or equivalent for troubleshooting and testing API calls
- Ability to communicate technical concepts and processes to both technical and non-technical users
- Experience documenting integration processes or producing customer-facing support materials, including workflows, process diagrams and SOPs
- High attention to detail and organization; able to manage multiple projects and stakeholders simultaneously
- Demonstrated curiosity and ability to learn new systems, data flows, and integration logic quickly
- Customer-first mindset
- Experience in SaaS or healthcare technology integrations preferred
- Must be unable to require US visa sponsorship; role is for US-based employees
Benefits:
- Health, dental, and vision insurance with generous subsidy
- Company-covered life and disability insurance
- 401(k) with match for full-time, US-based employees
- On-the-job training and growth opportunities
- Fully remote work arrangements
- Collaborative and supportive work environment
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