Spanish Bilingual Medical Virtual Assistant
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Job Description
Spanish Bilingual Medical Virtual Assistant role supporting virtual front office operations in healthcare. Responsibilities include call handling, patient communication, and administrative coordination while working remote.
Responsibilities:
- Professionally greet incoming calls and route calls to the appropriate department or staff member
- Conduct patient appointment reminder calls
- Handle call routing when patients request to reschedule appointments
- Respond to basic patient inquiries with professionalism and empathy, and logging all communications
- Ensure patient privacy and confidentiality at all times
- Request patient diagnostic results from physician offices as needed
- Record meeting minutes during internal meetings when requested
- Support clinic staff with administrative follow-ups related to patient care
- Maintain accurate documentation and communication logs
- Assist with appointment coordination and schedule updates
- Work closely with internal teams to ensure smooth daily workflows
- Escalate urgent or complex issues to the appropriate team members
Requirements:
- Prior experience as a Medical Virtual Assistant, medical receptionist, or healthcare administrative professional
- Excellent customer service and communication skills
- Strong phone presence with clear, professional English
- Must be bilingual
- Honest and reliable with time management and availability
- Highly organized, detail-oriented, and dependable
- Ability to maintain HIPAA compliance and patient confidentiality
- Must be able to work Mountain Time (MST) hours (8:00am to 5:00pm)
Benefits:
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families across the globe.
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