Staff Enterprise Platform Engineer – ServiceNow
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Job Description
Staff Enterprise Platform Engineer for Genesys, taking ownership of ServiceNow platform design and implementation. Collaborating globally to enable business transformations through efficient solutions.
Responsibilities:
- Take ownership of our new ServiceNow platform — designing and implementing advanced, secure, and efficient solutions that enable business transformation at a global scale.
- Collaborate closely with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs.
- Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
- Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
- Developing, configuring, and if necessary, customizing the ServiceNow platform to fit business requirements.
- Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
Requirements:
- Solid experience with applications in Service Now, such as: APM, SPM, sPM, ITAM, ITOM, ITSM, CSM or SecOps
- Experience with Service Now Implementation Projects
- Fluent or Advanced English is mandatory as the associate will work directly with a Global Team
- Proficiency with ServiceNow development, such as scripting, workflows, and integrations.
- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions, for example: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
- Experience with Web Technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP)
- Ability to apply business concepts into a technical solution.
- Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
- Developing, configuring, and if necessary, customizing the ServiceNow platform to fit business requirements.
- Collaborate closely with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs.
- Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
- Writing clean, efficient, and maintainable code requires expertise to achieve.
- Stay current with ServiceNow platform advancements and emerging trends to drive innovation.
- Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
- Ensure the security, scalability, and maintainability of ServiceNow solutions.
- Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity.
- Debugging and fixing technical problems.
- Producing and running test cases to guarantee software quality.
- Oversee ServiceNow administration, planning, and maintenance.
- Mandatory: Should have ServiceNow System Admin Certification or Application developer certification.
- ITIL 4 and/or ITIL v3 Certification in an intermediate or advanced level also would be considered a plus.
- Desirable Any ServiceNow certified implementation specialist certification would be a plus.
- Experience in a Software companies’ domain.
Benefits:
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
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