Strategic Account Manager
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Job Description
Strategic Account Manager responsible for client satisfaction, onboarding, and revenue growth for charter schools and nonprofit organizations at Charter Impact.
Responsibilities:
- Serve as the trusted point of contact across the end-to-end customer journey: Onboarding through Renewal
- Become an expert in all Charter Impact services to support the overall success of the portfolio of clients
- Own the post-sale onboarding experience, ensuring a smooth transition from sales to service delivery
- Partner with internal teams and leverage project management technologies to align client goals, scope, timelines, and success metrics
- Ensure clients understand and adopt Charter Impact’s services, tools, and ongoing engagement model
- Identify cross-sell and up-sell opportunities to expand client relationships across Charter Impact's service offerings
- Secure client renewals and manage them through contract execution. Demonstrate value through areas such as ROI and strong executive alignment
- Maintain accurate account notes, renewal forecasts, and opportunity tracking in CRM (e.g., HubSpot)
Requirements:
- Bachelor's degree or equivalent experience required
- 5+ years of experience in account management, client success, or consulting within B2B professional services, financial services, or education-adjacent environments
- Bonus: Experience working with charter schools, K-12 education, or public-sector–adjacent organizations
- Proven experience owning renewals, cross-sell, and up-sell responsibilities and achieving/exceeding targets
- Strong executive presence and ability to build trust with senior stakeholders
- Highly organized with strong project management and time management skills
- Experience working cross-functionally with internal delivery teams and sales
- Outstanding listening, verbal, and written communication skills
- Exhibits a consultative, mission-aligned mindset
- Ability to act as a trusted advisor, guiding prospects with confidence and empathy
- Ability to adapt quickly to shifting markets, client needs, and internal process/systems improvements
- Ability to maintain, encourage and participate in a close and highly collaborative team environment
- Ability to understand and carry out directions in an independent manner
- Knowledge of CRM systems such as HubSpot and professional communication tools like RingCentral, Canva, Microsoft 365, and Adobe
Benefits:
- Health insurance
- 401(k) with company match
- Generous paid time off
- Employee Referral Bonus Program
- Opportunities to connect with colleagues through team-building events
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