Support Specialist I
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Support Specialist I identifying and troubleshooting client incidents for CRIO, a leading provider of eSource solutions for clinical research. Engaging with teams and refining troubleshooting communication skills.
Responsibilities:
- Identify and troubleshoot common client incidents.
- Research issues using CRIO resources and test solutions in sandbox environments.
- Document incidents, workarounds, and resolutions for future reference.
- Escalate complex technical issues as needed.
- Work with Customer Experience (CX) teams to highlight critical client concerns.
- Coordinate with the Product Team to escalate support tickets requiring Engineering intervention.
- Develop expertise in CRIO systems, completing all required modules and certifications.
- Reference standard operating procedures (SOPs) to guide client interactions.
- Provide client support via LiveChat, email, and direct communication.
- Engage in internal communications via Slack, email, meetings, and JIRA boards.
- Continuously refine customer engagement and troubleshooting communication skills.
Requirements:
- 2-5 years of experience in Technical Support, Customer Support/Success
- Demonstrated career progression, including leadership impact
- Enterprise (B2B) Client Support experience with a SaaS product; ideally in IT/Healthcare IT landscape
- A strategic thinker with strong analytical and research skills who can use data and resources to find solutions
- Strong organizational and time management skills.
- Flexible schedule
- Experience working with offshore support resources preferred
- Highly self motivated
- Has worked with remote teams and effective communication in a digital/remote landscape
- Excellent written and verbal communication abilities.
- Ability to multitask and work efficiently in a team-oriented environment.
Benefits:
- Work from anywhere
- Unlimited PTO
- 401k company match
- Healthcare
- Dental
- Vision (Company Paid 100%)
- Life insurance
- Professional development
- Work From Home Expense Reimbursement
Similar Jobs
ProAdmin Support Specialist
ProAdmin Support Specialist involved in product support and training. Join WinTech, a leading actuarial software provider, working remotely within the USA.
Bilingual Customer Service Rep, French, English
Customer Service Rep for Manitoulin Transport assisting customer inquiries via phone/email/chat. Bilingual in English and French required for this full-time remote role.
DMS Clinical Support Specialist
DMS Clinical Support Specialist empowering healthcare providers through expert guidance and hands-on problem solving. Focused on maximizing advanced HealthTech solutions and improving patient outcomes.
Colaborador(a) de Atención al Cliente
Customer Support Representative at A365 managing emergency response calls and providing solutions. Requires experience in call centers and strong customer service orientation.
Asesor Atención al Cliente
Customer Service Advisor handling incoming calls for Entel. Work remotely from Lima or Callao with full-time contract.
Temporary Customer Care Representative, Human Resources
Temporary Customer Care Representative at Alight handling customer inquiries related to healthcare benefits. Requires strong communication skills and customer service experience in a fully virtual environment.
Customer Support Agent – Day Shift
Customer Support Agent delivering live chat, email, and social media assistance at Mercuryo. Engaging with customers and enhancing service quality in a dynamic FinTech environment.
Customer Support Specialist
Customer Support Specialist at Front delivering effective assistance for EMEA clients. Handling inquiries via email and live chat while collaborating with Product and Engineering teams.
Project Support Specialist
Project Support Specialist assisting Project Manager with project coordination and budget maintenance. Join New Era Technology to support a team-oriented culture focused on growth and customer service.
Customer Service Coordinator
Customer Service Coordinator in Stora Enso’s UK Team ensuring high customer satisfaction through order fulfillment and support for sales teams.
US Healthcare Customer Care Supervisor
US Healthcare Customer Care International Supervisor managing the contact center teams and ensuring quality service. Handling customer escalations and coaching staff for service excellence.
Customer Service Representative – Aftermarket Auto Parts
Customer Service Representative supporting automotive enthusiasts with purchases from Turn5. Handling post-purchase inquiries and providing exceptional customer service remotely.
Customer Support Manager – Korea Market
Customer Support Manager acting as primary contact for client needs in the Korea market. Leading client engagement and providing market information and trading support.
Customer Experience Training Specialist – Veterinary-Focused
Customer Experience Training Specialist enhancing team customer service skills and practices remotely for a global insurance distributor.
Senior Client Manager – Customer Care
Senior Client Manager responsible for managing complex client call center operations and strategic initiatives for Alight Solutions. Leading change, performance, and team culture towards operational excellence.
Executive Assistant – Customer Support Specialist
Executive Assistant providing high-level administrative support to BGOS leadership for operational needs. Focused on scheduling, communications, and enhancing team efficiency in a remote environment.
Executive Assistant, Customer Support Specialist
Executive Assistant supporting BGOS leadership and ownership in coaching practice. Coordinating schedules, communications, and operations in a remote setup.
Escrow Support Specialist – Pre-Closing
Escrow Support Specialist at OS National handling HOA, Payoff, Utility documentation and ensuring timely pre-closing processes. Ideal for organized and detail-oriented candidates.
Customer Service Representative I
Customer Service Representative addressing customer concerns for Rentokil. Maintaining good relations and scheduling services while providing excellent support remotely.
Customer Experience Specialist, Spanish Bilingual
Customer Experience Specialist aiming to reduce churn by engaging customers at critical moments for SQUIRE, a platform for barbers and shop owners.