Support Specialist
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Job Description
Customer Support Specialist addressing customer concerns for a web-based app. Focus on troubleshooting, user training, and feedback communication.
Responsibilities:
- Troubleshooting: Resolve issues related to logins, data, platform performance and tool malfunctions
- Contribute towards the development of a strong team environment by upholding high work standards.
- User Training and Product Knowledge: Guide users on how to use all of Remine’s platforms and maintain expert-level knowledge of Remine’s features.
- Escalation and Documentation: Research and document complex technical issues to escalate to specialized internal teams.
- Take ownership of incoming help requests sent to Remine over email, phone and chat and see each request through to resolution.
- Share feedback with the rest of the team and across the organization on possible ways to improve product and processes.
Requirements:
- Excellent written and verbal communication skills
- 1-2 years of experience in a customer-facing role
- A demonstrated desire for continuous learning and personal development
- A tech-savvy, analytical and process-oriented mindset
- A solid understanding of the real-estate industry space
- A strong sense of customer empathy
- The ability to multi-task and prioritize your workload
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