System Analyst, Yardi – Prior Yardi Systems Technical Experience Required
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Job Description
Yardi Systems Analyst supporting the technical administration of the Yardi Voyager platform and associated modules. Engaging in implementations, integrations, and custom reporting within the system.
Responsibilities:
- Support technical administration of the Yardi Voyager system across the organization in the respective modules
- Assist in planning, designing, and implementing Yardi solutions that align with business needs and industry best practices
- Participate in current implementation efforts and assist senior team members in preparation for the targeted go-live date
- Develop an in-depth understanding of system design decisions, data structure, reporting requirements, and processes
- Collaborate with functional teams and consultants to ensure alignment with system best practices
- Support integrations with ancillary systems using tools such as APIs and the Yardi ETL tool, under direction from senior technical staff
- Contribute input to the system roadmap and future platform enhancements
- Coordinate with the Yardi Account Management Team and Welltower senior leaders to support planning and execution of Yardi-related initiatives
- Meet regularly with Welltower module owners and senior technical analysts to document current system performance and recommend enhancements
- Research, analyze, and help resolve software issues in collaboration with the yardi product support team and our internal yardi helpdesk
- Provide technical support to property operators
- Assist in monitoring system stability and usage
- Use SQL scripts to improve reporting capabilities; assist in the development of database tables and reports to meet business requirements
- Maintain documentation of user permissions, menus, and system security settings
- Support compliance with internal audit and IT controls
- Stay current on Yardi system updates and communicate relevant changes to internal stakeholders
- Assist with testing, deployment, and documentation for enhancements, upgrades, and patches within change management processes
- Coordinate with 3rd party vendors to support system roadmap and technical deliverables
- Support the development of data set processes; assist in analyzing large data sets to improve data quality and performance
- Help maintain the data dictionary and support efforts to ensure master data integrity
- Identify opportunities for automation and assist in implementing process improvements using data insights
Requirements:
- Bachelor's degree in computer science, information technology, or related field, or equivalent work experience
- Strong knowledge of the Yardi Voyager product suite with at least 3 years in a support capacity
- 3-5 years of experience in technical support, help desk, or IT roles
- Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk)
- Proficient troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems
- Relevant certifications (ITIL, Help Desk Management) are a plus
- Agile, Six Sigma, or PMP certification strongly preferred
- Strong technical writing and editing skills
- Proficient level knowledge of Yardi integrations including the use of APIs, file transfer and the Yardi ETL tool
- Experience building custom reports in Yardi and supporting YSR
- Experience with Microsoft SQL queries is required.
Benefits:
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Employer-matching RRSP Program
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
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